ADT
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Category: Home & Garden
Contact Information Florida, United States
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ADT Reviews
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robertC
December 29, 2008
Placed into a contract without consent.
12/11/08 we find that we have been overpaying for our residential home security service at $40.99 per month. I called ADT to console service and was told that it will cost me around $280.00 to resolve our contract obligations. This was news to me where I had a 2-year contract with Firstline Security that had expired prior to the sale of my security services being sold by Firstline to ADT without my consent. The only reason I was aware of the change of service providers was a letter from ADT welcoming me to ADT and promising a welcome package that never came. I called First line to see if this was a scam and they confirmed the sale of service. On 12/11/08 while talking to the ADT Service Consolation dept. Rep. I requested a copy of the alleged contract and was told it will be sent right out to me. Well it never came but ADT has been able to send a new Invoice to be paid! The only thing that was good about this call I made was that I was able to procure a new service rate of $24.00 per month. This can only highlight the fact that ADT has collected two years of funds in one year. Buyer Beware!!!
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November 20, 2008
Horrible install
I have been happy with ADT until now, We got new French doors installed, the installer told me he pushed the wire back up in the baseboard, and all that adt would have to do in splice into the wire. Well when adt I called ATD I was told they would be out between 12 and 5pm, at 430 the installer called and said he was going to be late and if i wanted to reschedule, i told him no. he came about 630, and said that since he can't see the wire, that I need to take the trim off and find the wire myself and he would come back, when I questioned him on this he told me that he was trying to save me money and if he had to get in crawl space above ceiling that it would take 2 - 3 hours to find wire/re wire and he insured me that it was going to cost a few hundred dollars, 85 for fist 30 min and 25 for every 15 min after that. well he left, i poped off the trim in about 1 min found the wire. and then i tried to call adt and reschedule for tomorrow, nope i got 2 days, they operator called the adt guy and he said he was to far away and it was near the end of my shift, and when i asked him about that before he left he said he has plenty of work for the rest of the night, and that he was not trying to save time or anything but save me hundreds of dollars, yea ADT SUCKS
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November 19, 2008
Scary Incompetent Operation
We recently had ADT installed. We have not used our alarm, have never put in armed mode and have not even picked out a security code for alarm box panel. Today at approx. 8:30 AM two fire trucks, an ambulance and the police arrived outside our house. Just as the fireman were about to crash through our gate, I came out - in my bathrobe - to stop them. Neighbors gathered while I had to explain to numerous authorities that nothing was wrong and that our alarm wasn't even armed. After waiting on phone for about 20 minutes to get through to a live operator at ADT, we were finally connected to an ADT employee who suggested it was our fault that this had happened. This incident was clearly a major glitch on ADT's part for which they have no apology. Are we now to expect a bill from the fire dept and police for for responding to five alarm emergency at our house? We are finished with ADT and I emailed them to cancel our contract. I worry that this may not be so easy to do.
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November 13, 2008
Alarm Not Working Properly
Approx. 5 years agi I bought the home we are living in now. I have a wireless system in my home.
The key pad previouly to this one was about 25 years old. I have been after ADT to get a new key pad. And on Monday 11/10/08 ADT installed a new one I paid $167.00. I have been going back and forth with the sales rep his name is (Chris) in Holbrook, NY office. to make a long story short. I asked him since I came in the home as a new owner I should have an upgrade. He has been very rude, arragant. and not willing to cooperate with anything. When the ADT guy let my home on Monday, I started to get problems with senser 16 in my kitchen. I called back and complaint. they sent another ADT tech to my home he said the sensor was bad, which was not and he changed it. He left again I had problems. I called again and complaint. They sent the original guy that came on Monday 11/10/08 back to my home. He said that he did the programing wrong. He spoke to the supervisor (Chris) and the answer he gave me was we can't keep on coming back here. we will be charged. Why do I need to be charged for somethign that ADT is not instaling correct? My next step is to go down to Consumers Affairs and make my complaint.
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October 28, 2008
Billing Errors
I have tried unsuccessfully for the last 4 months to have ADT correct my bill. I was billed twice for the installation. ADT collections calls me almost every day. Each time, I tell them the exact same story. I have faxed a copy of the installation agreement and the contract that states what the charge should be. I cannot get it corrected, yet I have been told it is being corrected. They leave messages almost daily, and I return their calls almost daily. I am sick to death of ADT.
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July 18, 2008
Liars
For all the good opinions, just wait till you want to cancel…
I signed up for ADT when I moved into my new house 4 yrs ago. I already had the security systems installed and I called them asked for monitoring service.
The sales rep came in and signed me for 3 yrs for 34.99/month. He never once mentioned it was a three year contract. I just bought the house and didn't read the fine print carefully...
After a year when I tried to cancel, they told me it's a 3-yr contract and basically told me I deserved it. Not only that, they raised rate on me and told me although I was bound by the contract, the fine prints said they could raise rates any time they wanted.
At last, 3-yr passed and I tried to cancel, they immediately lower the rate to 19.99/month without contract on month-by-month basis, I said OK - big mistake.
After 11 months I tried to cancel again, the representative was very rude and said I was under contract, I said no and he demanded proof. I said you guys told me on the phone last year...
After very lengthy conversation, they finally gave in... But as a FAVOR to me!
It's a terrible experience, they were very nice to sign you up, once you are on the hook, they would try anything and everything to squeeze you... unbelievable practice
I'll never deal with the company again.
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May 20, 2008
Terrible service!
If you are considering an ADT system be warned: A service call runs $111 for the first 30 minutes plus $28 for each additional 15 mins. This is outrageous. I have been a customer for over 10 years but will not be one any longer.
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May 13, 2008
Cancelation of contract
I canceled my contract with ADT in the reqiured 3 business day stated on the contract it also stated they would pick-up the equipement in 10 days after the cancelation date, which never happen, three weeks after the cancelation date a lawyer calls me and tell me am beingn sued for the equipement.
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January 25, 2008
Service is the worst!
The business repair service is the worst... Took 5 times to repair something simple and then charged me $665. Three days later it broke again...
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October 19, 2007
Not relaying the correct address to an emergency call and poor installation
ADT Home Security Alarm Systems - www.adt.com
In the spring of 2007 (March) my wife and I were out of the country. Our key holders had a call on the garage. They checked out the garage in the morning and found nothing. They reset the alarm in the garage like they set the alarm in the house. ADT dispatched an Ambulance to our house. The key holders asked the call be cancelled and ADT refused. To add to this situation the wrong address was given so the Ambulance wasted one and a half hours and never did show up at my house. The key holders were very upset over this as they are in there 70’s. They informed us they wanted nothing to do with the ADT security system anymore.
I did some research when I returned home and the caller has to cancel the emergency dispatch vehicle (ADT). I was very upset. Nowbody else in the neighborhood wanted anything to do with ADT security system in our house. Most people are retired or summer residents. I asked for a report on this incident and never received it. I called and asked to cancel the service and was told there was a signed agreement and I had to keep paying no matter what the circumstances. Unfortunately we got into a shouting match on the phone. I was very frustrated with the service and the fellow I was talking to didn’t really seem to care about my situation.
I submitted a complaint to the better business beaureau in Florida. This went no where and got the same results as my discussion with the rep. I was called from Calgary and spoke to John Baker at (403) 569-4617 at 8:45 AM in Calgary. I had a nice talk and thought we agreed that an apology to the key holders would smooth things out. My initial contact was from Mexico. We agreed I would call when I returned and his manager would be in and the matter would be resolved.
I returned the call several times after returning from Mexico and none of my calls were answered or returned.
Since then I have talked another fellow into being the key holder and while I was showing him how the system works in the garage I pushed the third button on the left on the keypad and ADT called wanting to send an ambulance. This button is not marked; this button in the house is used to set the (away) alarm. When I was talking to the call centre I was told that pushing # and 3 together got an ambulance dispatch. So the keypad was not set up properly from the get go. If this keypad had been marked as it was set up to operate we would have never had this problem.
I called the emergency response in Parkland County and asked them exactly what they wanted for a address to respond to a call out. I then adjusted my call out address with ADT. I thought this would have been
ADT’s area of expertise! I am also miffed as to why you insist in including a Postal code with the response address as it has nothing to do with where we live.
What bothers me the most is the lack of interest in my problem and now I find it goes back to the original installation and having to find the problem myself.
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