Earlier this year we decided to get security from ADT, as our house do have a alarm cisterm, but it is not activated or connected anywhere, and not beiing used at all since we moved in a year ago. We decided to make use of ADT, as we stay in a security area where there is armed response from ADT already, and it would therefore cost us less to join them! What a mistake! One of their ladies come out and arranged for us to join, and we paid the necessary over to ADT, as well as for two new handsets. We were told the alarm will be activated as soon as we give them the pin code of the existing system. The previous owner, however now apparently have forgotten what it was. We thus phoned ADT to find out what can be done for us as we now have a alarm system that cannot be activated (according to ADT, due to not knowing the pin code) They suggested that we stop the monthly payments untill they came back with advice. We phoned the number given to us to stop the debit order for the monthly alarm system payments, and was told it is immediately stopped, this however just fall on DEAF ears as payments are still just goiing through every month without that we are activated!!! Numerous phone calls, and even an e-mail had no response. The only thing actually happening after some complaints, is that we, for 5 or 6 days thereafter, receive a note in the post box that our property was visited by ADT - at approximately 23:00 - but after this few days we do not hear anything from them again, until the next complaint regarding NOT ACTIVATED, then only notes in the post box for another 5 - 6 days! Last week Friday I put a note on their webside and was told that response will follow within 24 hours (except weekends) it is now Wednesday and still no response! Please help!

I have been an ADT client for 2 years and wanted to install beams around my house. First I had to remind the sales consultant that he didn't specify the amount of beams on the quote. The new quote came back, I signed it and emailed it back to them. No response. A day before the installation I suddenly get a call to ask when am I going to make the 50% payment!!!The sales consultant smsed me the banking details. I find this highly unprofessional conduct. So I requested an email with the banking details. I then paid the 50% deposit. I asked SPECIFICALLY that installation must take place after 12 in the afternoon as I had prior engagements. Yet again, no one phoned even though it was promised via email. The next day the team arrivedat 11h20 at my house! Needless to say I had to rush home. The techinical team's service was the only part that I can compliment. They were professional and installation was perfect. I made the final payment and requested ADT to confirm that it is all in order. Now it is already 5 days later...and all they can tell me is that their sales consultant is very busy! What type of business are they running? Absolutely ridiculously incompetence.

We had an ADT home security system installed about 3 months ago. Since then our alarm has apparently gone off twice when it was not even activated. We were not contacted to confirm if everything was in order when the alarm went off. With the first incident, we merely discovered a security officer on our property and the second we found an ADT note under our front door in the morning.

We have contacted the Service Center on 3 occassions requesting an investigation and were told that a Supervisor will contact us back. We are still waiting!! This is clearly a faulty system.

I have phoned ADT to complain and also e-mailed them twice, but had no response. We live in a small complex of only 5 houses. All of us are making use of ADT, when we signed with them ADT put a pad at the entrance so that they can have excess in case of any emergency. I can not tell you how many times I have been phoned, because our alarm went off, but the security can't enter because there is no pad at the gate. Every time this happened I would tell them that they are at the wrong complex, I then was told that they will resend the security guard out again. I am still waiting for the return of the security guard. This also happened to our nabours, she got phoned 10h00 the morning, but the security guard didn't have the pad number, she requested to be phoned back, after she again gave the number to ADT, even if all was ok. Only to find there house burglared when she arrived home after 5h00. We decided to pay for security to minimise the risk of break-ins and any unwanted person walking in and harming our children especially. But I feel no safer and are looking around for other companies that can assist us in keeping our children as safe as possible.

I laid an complaint about money being owed to me that was deducted off my account with no consent. After almost 3 months now again i still dont have any feedback from ADT. Every time i phone to find out whats happening they just say that its still at the accounts department.