ADT Security

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Category: Business & Finances

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South Africa

ADT Security Reviews

Murtoner September 6, 2010
Incompetence on the technical and sales side
I phoned ADT for a quote to update my alarm system, I got the quote WITHOUT anybody from ADT visiting my home. I am made arrangement with my office to be at home when they upgraded the alarm. I paid them before they arrived. The technician told me that he is unable to install the receiver for the remote as the system was quoted incorrectly. I phoned ADT directly after being informed of the problem. I waited an hour for somebody to phone me back. I phoned back eventually. Phumalani assured me that the quote was correct and that it can be done. He also promised me that they will some out again to fix the alarm on Saturday. I phoned this morning and they do not know about my installation. They are unwilling to help me and Phumalani is not answering my phone call. PLEASE TELL ME WHAT SECURITY COMPANY WILL BE ABLE TO DO THEIR JOBS? WE PAY HUGE AMOUNT OF MONEY TO THEM EVERY MONTH FOR WHAT!!!
Draggo August 28, 2010
Please stop calling me
Apparently ADT, more specifically B&H Electronics in Pinetown runs 'promotions' all year round so its not really a promotion or special at all, but the norm. PLEASE STOP CALLING ME! I get calls at least twice a week from your sales people and other ADT sales people. I have a security company already and am not going to change any time soon. I have asked once before that I get removed from your marketing lists. Now I am fed up - PLEASE REMOVE ME OFF ALL YOUR MARKETING LISTS IMMEDIATLY. I do not want another call from your sales team. If I do, I will go to the Pinetown court and lay a charge of invasion of privacy against ADT.
Takemehome August 24, 2010
They only refunded half the money owing to me
ADT calls back and confirm they have refunded me, I checked the bank account today and they only refunded half the money owing to me. ADT please catch a wake up and do your jobs properly. You owe me a further R370.50.
Pakestan August 24, 2010
I am sick and tired of dealing with incompetent people
This account has been closed for approx 6 months, this morning I get an sms to tell me that my account is overdue and I should pay it to avoid being listed. Would the person responsible for this please be stopped immediately. If this whole procedure has to happen again, I am going to report you to the Ombudsman. I am now sick and tired of dealing with incompetent people.

All relevant documentation required to close the account was acknowledged as received when an I was told it would be cancelled immediately, please look into this today!
ADTsucks August 11, 2010
Cancellation Scam
ADT Money-Back Service Gaurantee is a SCAM - they sent out letters and advertise via e-mail (eg, spam) to get you get them for security reason. They have a 3 days refundable cancellation, but once they come and hook up and you sign that paper, they will NOT cancel the service nor refund you back any money even when you cancel. They will lied that you did not cancel within 3 days. When you fax them the cancellation paper, they will ignore it. Once you call them regarding to cancellation, they will give you the run around and say they lost your cancellation paper fax and they will LIED. Do not let them pull money out of your bank account, do not give them your debit card, they will shrink your bank account. They have bad customers service and they will not refund nor cancel. John Koch is the President and his letter is a BS. Their system does not work and the installer or mechanic will not fix anything if your system is broken. A lawsuit is coming their way and we'll be writing complaint letters all the internet till this problem is resolved!!
jackzack001 July 28, 2010
they suck!
ADT Security is a joke! And a ripoff too!
I know because I worked for them for almost 2 years as a commercial and residential service engineer in Arizona.
I designed, installed and tested technical security systems at US embassies and consulates before I retired from the USG and went to work for ADT. I am an electronic engineer and had specialized USG training in all aspects of technical security. I did military communications systems engineering for 23 years prior to working in security.
When ADT hired me, they promised 30 days of training and I got nothing! They also said I would earn $75k but it was less than half that amount. And ADT managers, who knew nothing about security, expected and demanded that service personnel do at least 7 service calls per day, regardless of the complexity of the problem. Service crews were sent out with no parts and often had to call other service personnel to see if they were nearby and had the part needed.

ADT installs alarm systems that do not work and when a burglary does happen, they tell the customer ADT is not liable since the customer did not test his alarm system monthly as they are supposed to do.
Most homeowners would not even know if their system was communicating or not with ADTs monitors (they either have a communication link over a telephone circuit or a wireless connection via a cell radio transmitter). I personally saw situations where the system was installed and not working properly and the customer had been paying for months or up to a year without knowing it.
Yet despite all the shortcomings, ADT sees fit to charge $30-40 a month for a false sense of security - it's all about profit and little to do with customer service and satisfaction.
And ADT has no installation standards, installer training, or spare parts on service trucks. I was sent to one customer’s home which was about a 1 hour ride away; when I arrived he needed a few standard 1.5 volt batteries and I had none on my truck. I had to drive to the nearest Ace hardware and buy them using my own money. At other residences, I found the heavy alarm panel mounted with only drywall screws (it was falling off the wall), exposed conductors on wires, panels installed upside down, and sensors that had been installed days ago falling off.
ADT sales reps know little about security principles and how to design a proper alarm system. They advertize the $99 special, which is OK for a studio apartment at best, and then use the bait and switch scam to get the customer to shell out $1000 or more for an “expanded” home alarm system. Sales reps are out to maximize the total sale dollar amount since they get paid on commission.
And ADT will take over any system ever installed by anyone else, as long as the customer pays the $30-40 monthly fee. Then ADT will not have trained personnel or parts to support these odd ball systems when they do fail.
Buyer beware! It is a known fact that a big guard dog is a better deterrent for burglary! And keep in mind that a critical factor for any alarm system is the time it takes for police to respond to the alarm– if you are in a remote location and it takes 30 minutes for police to get there, burglars have this much time to crash and grab.
ADT Sucks March 13, 2010
Poor Customer Service
Called with a problem regarding a defective sensor. The first available service appointment will be five days from now. This is pitiful service, especialliy considering the cost of their service. I'm shopping for another home security service.
dmfunk January 14, 2010
HORRENDOUS CUSTOMER SERVICE
I had a Wells Fargo security system installed in my home in 1985. Tyco purchased Wells Fargo in 1998 and merged the company with ADT. This is to show I have had monitoring service for about 25 years of which 12 years have been with ADT.

My husband has been on disability for the past year and a half and although I have been slightly late with my payments, I have always called ADT's billing department to tell them when my payments would be expected. On 12/18/09, I was invoiced $105 which was my quarterly payment. This is the ONLY amount that was due to them.

Tonight, I received a call from the "home office" stating I owed them $60 and that they had terminated my service. No warning, no letters, no calls prior to the one this evening. I then called their 800# billing department and spoke to a manager (Lisa) who said my service was terminated because "they had made numerous calls and no one could reach me" along with the statement that letters had been sent regarding the termination. ALL LIES!!! Funny how the "home office" could make one phone call and reach me this evening to tell me my service was cancelled. I still do not understand how in this day and age, a major company like ADT would cancel a VERY long-time customer over a $60 bill that wasn't even 30 days late?

To that I say "GOOD RIDDANCE"!!! After reading the numerous online complaints about ADT that outnumber other monitoring services by 20 to 1, I can only hope homeowners do their research before signing up with a company who has zero value for their customers. I will also be asking my 3 family members who signed up (on my recommendation) with Wells Fargo back in 1985 to terminate THEIR relationship with ADT due to the unscrupulous way they do business.
JWilson9205 January 8, 2010
Over Drafting My Account
I read my contract, I abided by my contract and they still screwed me!

I specifically check quarterly billing - they decided to take the information from the check I provided for the installation fee and start automatic deductions! Isn't that illegal! They miss used the information on my check - that has to be fraud!

I faxed the requested information over to ADT research department on 12/7/09 to initiate the investigation for a refund of $105.00 in bank fees due to a with draw error on the part of ADT and I was told it would take 30 days for the research to be concluded. On 12/8/09 a supervisor called me back from ADT and confirmed that my information had been received, again letting me know it could take “up” to 30 days.

Today is the 8th of January 2010, and I have no refund to my bank account and today is the 32nd day since my information was faxed over and I have no result.

In this economy it is ridiculous that anyone should have to wait 32 days and more to receive what is rightfully theirs due to the negligence of others and I think that people should be aware of the treatment they are to expect when dealing with ADT. When I asked what was taking so long, since I provided the proof for the investigation, I was told there were many others also needing such attention. What a wonderful thing to learn about the company protecting my home.
jsssika November 20, 2009
Alarm System
Watch this story to see how ADT treats it's customer after a buglary.

http://www.click2houston.com/news/21654380/detail.html?success&dsq=23615580#comment-23615580

This company disgusts me

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