When the salesman of ADT came to me for signing a contract he did not tell me it was a 3 year contract. I thought I was only taking over the rest of the previous person's contract. He also did not tell me that I have to buy out the rest of the 3 years if I leave before that. He also told me that it does not cost anything if they come out to my house.
I moved in the house on Dec 1 2009 and in the first month my alarm went off a few times. Every time I phoned them or they phoned me and I told them there was nothing wrong. They did not inform their cars about it and they still came out. Then one of the chaps who came out told me they only come out 3 times a month for free, after that you have to pay. I then phoned this sales agent and he told me that was wrong and if I receive an account I only have to phone him and he will see that I do not pay. Afterwards I found out that it was a lie and I have to pay.
Nobody from ADT came to the house to show me how the alarm works and when I phoned the salesman to find out he gave me the wrong advice and the alarm went off if I did what he told me. When I phoned the office a woman told me I should have read the contract before signing it or I should have asked somebody to read it to me. I am an old woman with only one eye and cannot read the fine letters and at that moment I was staying in a retirement village with only old people around me.
That was not all that happened. I started getting sms's from them telling me my battery was low. I phoned the technical department a few times and every time they told me they would go into the matter. You see I told them if I signed a new contract for 3 years they should have put in a new battery. Now I have to pay about R800 for them to put in a new battery. Apparently the technical department is not part of ADT. I phoned lots of times and spoke to different people but with no results. I feel I was mislead from the start about this contract and that it must be cancelled and they must pay me back all the money I paid over to them from the start. If I knew about all this I would never have signed the contract. Can you please assist me in this matter.