I purchased a property already equip with ATD security system. When I called to have the system reactive, I got a taste of what would turn out to be the poorest customer service I've experienced in a long, long time. The girl at the other end of the phone was brusque, rude and completely unhelpful. I was finally able to get a local salesperson who agreed to meet me at the property and "explain the system" and reactivate it. However what he did instead is sell me on added security devices for the system. The tutorial I was supposed to receive that day never occurred. I signed the service contract and agreed to have a technician come to the house on another day to install the extra services and get the system up and running. In the meantime, the system, which was not yet activated, began sounding the alarm. When I tried to get help from ADT, absolutely no one would help me.

On the day of the appointment, I traveled one hour to the property (I was not yet living at the address) and I waited all day for the technician to arrive -- but he never showed. I tried calling the service contract number and got transferred a total of seven times and at times simply told to call another number. Finally the sales rep called me back explaining that there had been some mix up and could we schedule the install for another day. By now I was fuming. I told him that I didn't want to activate the system unless ADT made some sort of amends, which included getting the system fixed and up and running for no charge. ADT refused, so I told them I'd be looking for another security company -- thank you very much. Later ADT charged me a contract termination fee, even though I had never been provided service to begin with!!! I've filed a complaint with the Better Business Bureau against this company.

I had a Wells Fargo security system installed in my home in 1985. Tyco purchased Wells Fargo in 1998 and merged the company with ADT. This is to show I have had monitoring service for about 25 years of which 12 years have been with ADT.

My husband has been on disability for the past year and a half and although I have been slightly late with my payments, I have always called ADT's billing department to tell them when my payments would be expected. On 12/18/09, I was invoiced $105 which was my quarterly payment. This is the ONLY amount that was due to them.

Tonight, I received a call from the "home office" stating I owed them $60 and that they had terminated my service. No warning, no letters, no calls prior to the one this evening. I then called their 800# billing department and spoke to a manager (Lisa) who said my service was terminated because "they had made numerous calls and no one could reach me" along with the statement that letters had been sent regarding the termination. ALL LIES!!! Funny how the "home office" could make one phone call and reach me this evening to tell me my service was cancelled. I still do not understand how in this day and age, a major company like ADT would cancel a VERY long-time customer over a $60 bill that wasn't even 30 days late?

To that I say "GOOD RIDDANCE"!!! After reading the numerous online complaints about ADT that outnumber other monitoring services by 20 to 1, I can only hope homeowners do their research before signing up with a company who has zero value for their customers. I will also be asking my 3 family members who signed up (on my recommendation) with Wells Fargo back in 1985 to terminate THEIR relationship with ADT due to the unscrupulous way they do business.

Previous ADT S Employee (Authorized Dealer)... ADT still after 3 months has yet to give back my deposit I put down for a badge and books!! How many other are they doing this?

With a 80% turn-over rate - ALOT of Employees...

We decided to go with ADT, because we noticed a neighbor getting it installed...and I felt it would help our family feel safe. I wish we had NEVER even gone with them. Everything seemed fine at first, until the guy came to install the system. He told us that we should not have been sold the "smoke detectors" package, because we do not have a land line (he told us this AFTER he installed it) So, there was mistake number one on their part. Next, he says the motion detector wasn't working properly, and that it was a problem with our house- and the wiring. So, we had our electrician come out to see what the problem was- he said there was no problem. The ADT installer comes BACK out (and again, I have to be home for another 4 hour window, which is a pain in the neck) to set up the motion detector. He says again, that there is a problem with our wiring, and that he can't have the system properly installed until we fix it. At that point, I am mad at our electrician- so we have a DIFFERENT electrician come out and take a look. He says there is absolutely no problem with the wiring in our home, and that the motion detector should be able to work fine. We then call the agent who sold us the system, and tell her what we've been dealing with- and she says to us "I'm so sorry, we have been having problems with our motion detectors lately, I don't know what's going on." Hmmm, well according to the installer- it's not their problem at all. So, at this point I have had to stay home 4 separate occasions for hours on end, waiting for electricians and ADT installers to come. Finally, we called the supervisor of the agent who sold us the system, and he told us he would call us back. (This is after weeks of trying to resolve this through their 800 number, which got nowhere). We heard nothing back for a week. So, WE called him again and he said that he understood, but he could not have the system removed from the house because it was a short week- so he would send someone out the next week to uninstall it. We never heard back from him. We called again, asked for HIS supervisor, left 2 messages...and he finally called back. He told us that they would uninstall the system, and he eventually agreed to refund our money (like their refund policy states). Then they decided they didn't really feel like coming out to get the system, so we could just "keep it"...lucky us. We thought the whole thing was done, and then we realized we were still receiving bills in the mail- both for monthly services (which we were also told would be refunded, since the service never even worked), and the installation fee of around $500. We figured they would clear it up, and we didn't do anything. Then, we received another bill...so we called them to let them know that we were not responsible for it, and we had already talked to someone about it. They apologized and said it would be corrected. 4 MONTHS after this ordeal, we are STILL receiving bills in the mail, still have NOT received our refund...and just today we received a letter from a collection agency!! We are beyond angry at this point.
This company has showed terrible customer service, very unprofessional, and they are now ruining our credit! Please do your research before choosing ADT, at least in the Austin area...save yourself some trouble and money and go with someone else!

Joseph Morte at ADT in the Pleasanton CA office told us we were signing up for a month-to-month contract which could be cancelled at anytime. "Nothing to lose" Joe said. In a classic bait-and-switch he put us on a 2 year contract that has a $500 early termination fee. We've spent almost 6 months trying to resolve our problem with ADT and every manager tells us the same thing "nothing we can do". Google "ADT lied", we are not alone. ADT protects your home while stealing from your wallet. Sorry, but I cannot recommend ADT Security.