ADT/Absolute Security Service Complaint and Cancellation


11/11/2008

- Contractor shows up to install System.

- Contractor does not have proper equipment – has to leave and return
with correct panel.

- Contractor does not install motion detector where Customer requests it.

- Contractor leaves old panel box downstairs along with old backup battery for Customer to clean up along old panel and other wiring debris.

- Contractor does not completely test system and has to return again later same day to relocate bedroom sliding door sensor to ensure alarm activates upon opening.

11/14/2008

- Contractor returns to relocate motion sensor to customer-requested location.

- Contractor does not patch holes left by drilling into wall where sensor was first installed.

- No testing further done.

12/10/ 2008

- Customer notices alarm keypad beeping spontaneously without any doors or windows opening.

- Customer calls ADT to inform them of issue.

- ADT/Absolute Security schedules appointment for Friday 12/12/2008.

- Customer requests call from technician prior to arriving to perform repair.

12/12/2008

- Customer stays home from work and Contractor arrives at approximately 8AM unannounced – No phone call received prior to arrival as requested

- Contractor leaves work vehicle idling outside customer residence positioned illegally at curb facing oncoming traffic.

- Contractor dismisses customer concerns regarding possible defective panel and relocates 2 windows sensors. Does not cut away old sensor housing.

- Contractor calls his office using Customer phone to describe problem as sensors at windows needing relocating and leaves premises telling Customer to “Keep in Touch”.

- Customer again expresses concerns of possible defective of panel to Contractor colleague/supervisor when asked if Customer was satisfied with work performed by Contractor.

12/12/2008

- At approximately 7:40 PM, Customer receives call from other resident of Customer home (Expectant Mother) stating that Police have arrived due to alarm sounding and her believing intruder may be present.

- Customer informs other resident that Contractor had been on premises earlier same day to attempt to correct deficient system – obvious at this point without success.

- Customer calls ADT to express distress of expectant mother and to inform ADT of unacceptable “service” of Contractor and expressly requests that different technician be dispatched ASAP to correct problem.

12/15/2008

- Contracting Company calls Customer to inform him that technician will be at customer residence on 12/16/2008 “between 5 PM and 6 PM”.

- Customer again expressly informs Contracting Company that a different technician should be dispatched.

12/16/2008

- 5:45 PM – Customer Receives call from Contracting Company that technician is “running a little late” and that he will be arriving sometime after the scheduled appointment time.

- Customer explains that if the technician can not arrive at agreed-upon appointment time then technician should not arrive at all.

- Customer hangs up and calls ADT to cancel “service”.

- 6:43 PM – Original technician (Not different one as requested by Customer) leaves message stating that he is on Customer premises.