i was told to contact you about the advance cleanse pills that i tried. i was told there was a thirty-day free trial. i paid the shipping and handling to get the pills to my house. i made numerous attempts to cancel the subscription via email due to the fact that i did not see a change in my weight. i was told that i was allowed to do so if i was not impressed with the pills. someone took $149.99 out of bank account and now it is overdrawn $166.68 and i am very upset about it! i went to buy my children diapers and could not!!! i hope you will get back to me as soon as possible and be more helpful than the woman i talked to on the phone that referred me to this website! thank you for your time and i will be waiting for a response!

Okay I fell for this one too, but when I went to cancel I had went to their website and I could have sworn it said "if you want to cancel call this number or email us"? Well I had sent an email and got a response back saying to call the number. I have since contacted my bank and see if they can get my money back. If I do that would be great. I had actually called the day after my trial was over, but from what I have read on the other complaints it would not have mattered if I called the day after I ordered it. Lesson learned here is buy it from a reputable online site or from the store direct.
However I did email the [email protected] and I got an email saying that it did not go through. Anyone else have the same problem? So I emailed them at Tryadavancedcleanse.com told them what had happened with the email and got an answer back.

Upon reviewing your refund request for the product Advance Cleanse, we have found that your account remained open beyond the trial period. For this reason, you have been billed for the full price of the bottle as is described within the Terms and Conditions (T&C). A link to the T&C can be found at the bottom of the web page where you signed up for your fee trial period, [http://www.tryadvancedcleanse.com]

We have canceled your subscription and you will no longer be billed.

Like I said lesson learned. Hope my bank can get my money back.

I CALLED ONE WEEK AFTER ORDERING THE PRODUCT AND TRIED TO CANCELL AND THEY TOLD ME TO WAIT UNTIL I RECIEVED THE PRODUCT. THAT TOOK TWO WEEKS. IN THAT TIME I CALLED AGAIN TO CANCELL AND WAS TOLD THE SAME THING. I JUST FOUND MY NOTES AND ON FEB 3RD I TALKED TO CLOE AND SHE DID CANCELL MY ORDER AND GAVE ME THE CONFIRMATION NUMBER OF 394-664. AND TOLD ME I WAS CANCELLED. WELL THEN I GOT CHARGED $149.95 AT A TIME THAT I COULD NOT SPARE A DIME. PLEASE RESOLVE THIS ISSUE FOR ME AND REFUND MY $149.95 ASAP. THANK YOU, SARAH J THOMAS 317-736-5438

I ordered a trial product, for $3.95, which I NEVER received. Then, they charged me $149.95. I had to call 3 times before they said they would refund the $149.95. They sent an email confirmation that they would refund the $149.95, but refuse to refund the $3.95. They said it would take 3-5 business days to get the refund. That was on 2/11/2010. As of today, 2/27/2010, I still have NOTHING. This company is BAD, BAD, BAD. LIARS, SCAMMERS

Want refund of $149.95. Member ship was fraudulent. Order number is SCL15122042. Was charged BEFORE 30 and 14 day of RECEIVING product. Unhappy. Reference # 278998. Last digits of card. 7905.