I signed up for the free trial of the AdvancedCleanse and AcaiBerry products. I received a "Thanks you and Welcome" email after my order. This email clearly stated to cancel call the customer service number or support@tryadvancedcleanse. I emailed my cancellation before the trial period ended. I was then sent a response AFTER THE TRIAL PERIOD saying email cancellations cannot be processed!! I was billed the $169.95 membership fee along with $79.95 for a new supply. The customer service line was absolutely no help. The operator #20 (I think he said) kept saying he only processes cancellations. It was difficult to understand the operator because English fluency was severely lacking and the phone service kept fading in and out. I was directed to the refund email address which has become a worse experience. I explained the situation and my email response was a flat-out denial to refund my money and it also didn't address any of my concerns and issues. This is a huge scam and I am regretting this decision in the worst way!! $250.00 just gone...

Who charges a membership fee of $169.95 before the 30 trial of a product is over? This company scammed me too by charging my CC after 14 days from the order date! You don't even get to use the product within the first week because of shipping time. Their is no way of telling if it's going to work for you in the first week of a 30 day trial supply.

I received my product while I was called out of town for my mother-in-laws funeral and by the time I returned the 14 days was up by ONE day. I pleaded for a refund claiming extenuating circumstance and the Loser on the other end was like a robot "I will not give refund, I will not give refund...".

Has anyone had any luck with a refund? Or the BBB?

TM

I signed up for a free sample of advance cleanse and was only supposed to be charged for shipping which was $3.95. I gave no authorization for anything else to be taken out of my account. There was no fine print or anything stating I had to be a member or even cancel anything. It clearly stated that it was a one time FREE bottle. I would like for my money ($169.90) to be put back into my account immediately.

I ordered the 14 day trial with no knowledge that I would be charged $149.95 for a membership fee. They will not refund my money.

I just wrote minutes ago as LeePG. I've read over and over again everyones complains. We have to fight this %$#%$&^%$$# Company together, so the first thing is to NEVER, NEVER guve them your name, address and phone number or e-mail address (unless you want more scams). Before you waste your time writing your compaint to [email protected], they will only ask for your personal information when you select SUBMIT. Type alittle complaint so you can get to the next page, never use your personal e-mail address...create one in hotmail or AOL. When you get to the page asking for you personal info, select to pass and return later. At any point when you see a large red cross and in red Submit Complaint, select it. It will open you to a page asking for product/company name. This is the page that will show up on the site. Now LETS FIGHT. Complain to http://www.consumerfraudreporting, org and and the Internet Fraud complaints Centers Internet Crime Complaints at http://www.IC3.gov. Also check out contacting the Federal Trade Commission, The Alabama States Attorney General and The Alabama's Better Business Bureau. I've been contacting all and have been even considering the FBI. Needless to say I'm angry and I want my and everyone elses money back and this business shut down once and for all!