I made the mistake of opening the sidebar of an e-mail message to the combo diet products of Advanced Cleanse and Acai Berry Pure. Both advertised an opportunity to try their products in a one month supply for $3.99 S&H less $3.00 each. If after 21 days you do not want the product(s), call and cancel or send the unused back thus cancelling the order. The advertisement went on to explain that if you choose to keep the product(s) there will be a monthly product delivery for $12.95. Being unemployed and at the time disabled from a foot injury, I thought I could manage that amount. So I used my ATM card to order the products. Nothing was advertised or written about a membership fee, $149.95 or otherwise, so it was a major shock when I recieved a call from my banks Fraud Dept inquiring if I authorized the $149.95 deduction. I had not! Unfortunatey the amount was already taken out of my checking account, so all my bank can do is fight for me, so now all I have is $32 left in my acct. They took my birthday gift money! Now since my order on 2/3/10, I had major foot surgery. When the order arrived on the 8th, I didn't even open the box. I did call and cancel my order and was given # 688348 but even that didn't stop them. I called and complained and got a run around but told to write them at [email protected]. What a joke, all it is is a major complain center and even though I have also made a report to the Consumer Fraud Reporting and Internet Fraud Compaint Centers Internet Crime complaint Center, I wanted to write a detailed complained letter to the product support site detailing means to fight them, but they want my name address and email address. There is no way in H--- that I will ever do that.
Thank you

I saw the ad for free trials of advance cleanse and acai berry on internet, so I ordered, ahould be $.99 each for shipping. I did not see any membership terms and conditions. They charged me $149.95 two times on my credit card, I called them they cancelled the memership, but they declined my request for refund. I want my money back, how they could charge me without my authorization. This is robbery. Please let me help me to get my money back.

I didn't get the product and on top of that they charge my bank account $149.95. When speaking with a rep he told me that its not his promble iall i want is my money back including my shipping and handling!!!

My name is Sandra Nelson and I did your trial on the advance cleanse and I had till the 8th of March to cancel my order, on March 8th I called and cancelled this order and you stated that there would not be any charges made on my credit card. On Thursday March 11 th you withdrew two charges of $149.95 from my account, my cancellation # is 1041521, now I want my money put back into my account ASAP and I am going to contact the better business bureau on just how you conduct your business and treat your customers. The last four digits of the credit card you charged on is 6677 and I want my money back NOW!!! And I would also like the name and number of the head honcho of this cooperation cause when I file my complaint I want someone's name that is in charge of how things are ran at your business.

Thanks,

Sandra Nelson
307 Grindstone Rd.
Brock, TX. 76087

took 149.00 dollars out of my account.