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Your complaint has been assigned case # 90173703.
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Filed on : March 4 2010

Filed by :
Randy Judd-Harrison

Houston TX 77008

Filed against :
Advanced Exteriors
16717 Central Commerce Drive
Round Rock TX 78664

Complaint Description:
Contract for roof replacement resulting from Hurricane IKE. 12 months (1 year) and a $2000.00 deposit, no roof, no materials, no work except dialogue I Randy Judd signed contract in Feb, 2009 and deposited $2000.00 for roof replacement on my home as a result of Hurricane Ike. Farmers insurance is the insurer I am the insured. Contractor Randy Maniccia has issues with replacement techniques and costs. Two meetings with the contractor, insurance reps and myself 5-4-09 and 2-24-10 yielded no compromise in resolving contractor Randy Manniccia's issues. I've allowed one year, 12 calendar moths to resolve contractors issues. All meetings including ones with contractor & myself were frustrating and nothing solved. No materials or works has ever commenced by contractor. I no longer wish to do business with Randy Mannicia or Advanced Exteriors and wish to abolish contract so I can hire a contractor that can provide a roof per insurance costs. I have spoken with Advanced Exteriors Corporate office, the person asked to give them a couple of days as they are moving offices. They have had 9 business days to respond, and I've left another message 2-5-10.

Your Desired Resolution:
I wish to discontinue Advanced Exteriors services, and dissolve signed contract, releasing me Randy Judd-Harrison from all legal obligations, and be refunded my $2000.00 deposit, so that I may proceed with a new company that will replace my deteriorating roof in an expedient manner for the amount the Insurance company is allowing.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

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