company will not accept unopened bottles for refund of money paid

WITHOUT MY KNOWLEDGE MY ACCOUNT WAS CHARGED 89...FOR ACAI BERRY FREE TRIAL...THEN IT WAS CHARGED AGAIN FOR A SECOND ONE I DID NOT WANT...SPEAKING TO PEOPLE FROM A FOREIGN COUNTRY WHO IS INSTRUCTED NOT TO GIVE ANY SATISFACTION WHATSOEVER...GIANT SCAM

So, I got my "free trial" for $4.99. This acai product did not agree with my stomach and I decided not to continue with using it. I called the company to cancel my order and spoke with someone. Can we say outsource is terrible???
I told the guy I would like to cancel my order and after much aggrivation with the communication he said he'd cancel and give me a credit. This did not happen. I then rec'd my 1st order of the supplements. No credit on my credit card either.
I rec'd yet another pkg with the supplements and another charge on my credit card.
I placed another phone call to the company.. (oursource) and the same aggrivation with the communication. Finally, after explaining several times, the woman said she could cancel one order and give me a credit but couldn't do two. I was told I'd have to call back another time to cancel that order and get a credit. I said.. could I call back say in 30 seconds and cancel the 2nd order? Why yes I could.
I wouldn't do business with this company.

This product was advertised for a free trial on my yahoo.com email page. A click on the ad led to a testimonital at http://nichollesweightloss.com/story/?mb=15&ad=72890. Another click takes you to http://www.trypureacaiberry.net/step01.aspx. The website is complete with a 60-second timer that ensures you rush through the information at the bottom. It is not crystal clear that the free trial is only for 14 days. At end of 14-day trial, your bank account is debited $78.81 plus 4.99 shipping. Although information is literally spelled out, only the 4.99 is listed numerically. Also, 14 days is insufficient to judge the product. A 30-day supply is not worth nearly $100. When the second bottle arrived in the mail and I sent a email to the company asking them to cancel the automatic ship, which I had opted out of. Because I believed that I had opted out of the automatic shipment, I assumed that my obligation was only to try the product and order more if I chose.

I'm sure I read this disclaimer (i.e., warning), but the cost of 60 capsules did not register:
(From www.trypureacaiberry.net) HOW THE FREE TRIAL WORKS: Try Pure Acai Berry Pro for FREE, you just pay the shipping and handling! When you order the FREE Trial of Pure Acai Berry Pro, your credit card will be charged only the selected S&H charge above and you will receive a 1 month supply of Pure Acai Berry Pro. You will have 14 days from today to decide if Pure Acai Berry Pro is right for you. If you find Pure Acai Berry Pro is not right for you, simply call 1-866-964-1011 to cancel within 14 days from today and you will not be charged anything further. If you are enjoying it, do nothing and at the end of your 14 day trial period you will be charged the discounted rate of only seventy eight dollars and eighty one cents for the bottle you received and you will be enrolled in our convenient Home Delivery Plan. Approximately 30 days from your original order date and every 30 days thereafter, you will be sent a new monthly supply of Pure Acai Berry Pro and your credit card on file will be billed seventy eight dollars and eighty one cents plus $4.99 shipping and handling (FL residents add sales tax). Cancel at any time by calling 1-866-964-1011Why is it important to continue using Pure Acai Berry each month?

I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.

Copyright © 2009 TryPureAcaiBerry.net. All Rights Reserved. This product is not intended to diagnose, treat, cure, or prevent any disease. *As with any weight loss program, proper diet and exercise are an integral part of achieving results. Pure Acai Berry Pro is not affiliated in any way with Oprah Winfrey, The Oprah Winfrey Show, Rachel Ray, The Rachel Ray Show, ABC, CBS, CNN news, Fitness Magazine and WSJ.com. Oprah Winfrey, The Oprah Winfrey Show, Rachel Ray, The Rachel Ray Show, ABC, CBS, CNN news, Fitness Magazine and WSJ.com are registered trademarks of their respective owners. The individuals and testimonials shown are paid models, and not necessarily Pure Acai Berry Pro customers. These statements have not been reviewed by the Food and Drug Administration.

HERE"S WHAT I RECEIVED FROM THE COMPANY WHEN I ASKED THEM TO STOP THE AUTOMATIC SHIPMENT:

(Email from Advanced Wellness Research) Hi ________,


Thank you for contacting Advanced Wellness Research - Customer Service.

As per your request, your subscription to the product has already been cancelled. You would therefore not see any further charges or shipments from our end.

For any further help kindly call us on 1-866-964-1011

Thank you and have a nice day.


Regards,
Jamie Wilson,
Advanced Wellness Research, Inc. – Customer Service


I FOUND A SURPRISE IN MY ONLINE BANK ACCOUNT. HERE'S WHAT I RECEIVED WHEN I ASKED FOR MY MONEY TO BE RETURNED (FROM EMAIL SENT FROM COMPANY):
Hi __________,


Thank you for contacting Advanced Wellness Research - Customer Service.

As per our records, your subscription to the product has already been cancelled. You would therefore not see any further charges or shipments from our end. However the charges of $83.80 on 02/28/09 for the auto shipment and $78.81 on 02/13/09 for the intial trial bottle is not refundable.

When you place an order with us you get charged $4.99 as shipping and handling fee where you have a 14 day trial period, and in case you are not satisfied with the product you need to return it back to us (after canceling within 14 days). In case we do not receive any confirmation for the cancellation of the order from you within the 14 days, it is assumed that the customer wants to continue with the subscription; hence the card is charged with the actual cost of the trial bottle i.e. $78.81 on the 15th day. Further you also get automatically signed up for our monthly subscriptions. This information is clearly stated in the terms and conditions on our website when you go ahead to process the order online. However, we do apologize for the inconvenience caused. As the order was cancelled after the charges occured, return policy is not applied.

For any further help kindly call us on 1-866-964-1011

Thank you and have a nice day.


Regards,
Jamie Wilson,
Advanced Wellness Research, Inc. – Customer Service

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Now through numbers were easy to read. However, in the product disclaimer only the inconsequential numbers and not the most important one, the cost, were numerical. Also, notice the running timer at www.trypureacaiberry.net -- which really has a pscyhological effect of getting you to rush through with the order.

I bought the Acai berry initial package and then cancelled the next order. The acai berry does not work in any way. I was billed $78.00 for the next order that I had cancelled, never received the order and they will not refund the money. I called the company twice. The people who answer their phone must be in a home. The background noise sound like children and tv. They do not speak english well. I can hear them perfectly although they consistently tell me they cannot hear me and that I am breaking up. I have to wait 30 minutes on hold before I even get a person and then they give me the run around about not being able to hear. They ask me to call back and then I get the 30 minutes on hold again and then they still can't hear me. I have called twice and it's the same scenario. I'm pretty upset. I think this is a terrible scam.