They seem to be one of the "typical" scam in which they "offer" a product for a special price during the trial period, but in fact, they later on keep charging your credit card at a very high cost per unit and keep doing it until you cancel your card. As you may see in the string of complaints, they have changed their customer service numbers several times and as matter of fact the 1-866-964-1011 seem to be disconnected by now. I recommend for you to change your credit card # as I did before they do the "scam charges" as I call them.

I found after the 14 day trial period that I would not be able to continue using the product (Pure Acai Berry) due to other prescription medications I am required to take.

I called them to cancel the automatic shipment program today. I questioned what to do with subsequent shipments that I may receive. I was told to 'keep them, you will not be charged, consider it a gift if you should receive anymore shipments...' I requested a cancellation confirmation number of which I was told there was none. I hung up the phone. Walked to my mailbox and had received a package from Advanced Wellness.

I checked online regarding returns and contacted the toll free number, again, and was told that product returns were not allowed and that I had to cancel within the trial period and that I would not be refunded the amount charged to my account. I advised that returns are addressed on the website - if returns aren't permitted, then why refer to it on the website?? I requested to speak with a supervisor. I was told, 'All supervisors are in a meeting, I cannot transfer the call.' I offered my home number and requested a call back. I was told that 'that is not possible'. (I was speaking to someone who claimed to be named 'Alex'.)

We need to get the word out that this particular company has some awful business practices and are walking a fine line. They also claim to charge only $4.99 for the trial portion of this product, but then slam you with a $78.81 set-up/activation fee. Highway robbery if you ask me.

Boy, I can vouch for everyone who is saying negative (to say the least) things about this "company."

Here's my story:

I saw the free trial offer and actually, I did want to try to product. I filled out the information on the 1st page and went on to the next page. There, I saw the Terms and also the price. I quickly said "too much", closed the windows and went about my business.

The next day I received a phone call from this place - duh - like what was I thinking?

They tell me "oh no problem, you can cancel right after we get off the phone." blah, blah, blah.

So relunctantly, I agreed - like I said, duh, what was I thinking?

Later that night, I felt funny about it and looked them up on the internet for scams. Sure enough, I found them and promptly called my credit card company, explained the whole boring story and they recommended me closing my account which I did immediately. But I still wanted to do the "right" thing and cancel my order "properly".

Same run-around everyone is talking about. After numerous tries, I finally reached them with my cell (if you can't get a human being from the phone you gave them, try a different phone). They said there was no guarantee my order would be cancelled since their system was down, but I told them it was cancelled because there is no more credit card. They seemed upset when I told them I was recording our conversations and that I was going to report them.

If someone initiates business with you in the aggressive manner these people do, duh - don't fall for it like I dummy did. Also, if they got you,

CANCEL YOUR CREDIT/DEBIT CARD IMMEDIATELY (and make sure you give the name of the company to the bank/credit card company).

The Pure Acai Berry is a scam they do overcharge you and refuse to give you a refund, I have reported them to the BBB. The product might work, but I don't even want to take it because of how unprofessional they are. They need to make you more aware of the charges after 14 days if you do not cancel. Please read the fine print at the bottom of the page before you decide to get the free trial for 4.99. It will end up being 78.81 plus the 4.99 plus some .15 charge!

I fell for the advertisement on the online news section. Stupid me. It's
another scam. I ordered the trial bottle of Pure Acai Berry for shipping and handling price of 4.99. 10 days later much to my dismay my debit card was charged 78.81. The rep I spoke to claimed even though the bottle contained 60 capsules, the free trial was only 10 capsules. The 78.81 charge was for the remaining 50 capsules. No where did I see that in their privacy policy. This is a scam be careful of this company.
The rep named Sophie said my money will be refunded in 5 or 6 days.
I hope so but frankly I don't believe it. What recourse do I have if any?


















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