This a a fraudalent business, I see most of these complaints are the same as mine

I've called the Advanced Wellness Research number on three different occasions. On all three occasions the customer service staff was rude to say the least and when you ask for a supervisor, there is never one available. Funny, they didn't have a problem deducting $78.81 from my account for the product after I had "cancelled" my order (they gave me a confirmation number and everything) but they sure as hell are having a problem reversing the charge. Moreover, when you do call, the noise in the background makes me believe that they are farming out these calls to the Phillipines, as everyone I've spoken to has a Filipino accent. This reeks of internet scam and I am forwarding all their information to the Utah State Attorney General's Office as well as the BBB. This is wire fraud at its worst and it will be investigated and hopefully prosecuted.

To Whom It May Concern,

I originally ordered your product, ACAIBERRY, on November 17, 2008 and per your advertisment, I was charged $4.99 on my credit card. I received 1 bottle of ACAIBERRY. I then called your company and requested my home delivery be cancelled. This was after talking to several customer service reps, who said time after time that your computer system was down and to either call back in 2 hours or call the next day, which I did for several days and kept getting the same answer. Also, since that time, I have been charged 4 more times and have not received anything from your company except for charges on my credit card.

Every time I call your company, I have been told that the computers are down, but that I will receive credit for the additional charges. This was told to me twice, Since that time, I have been charged again, 2 more times. Can you PLEASE cancel my home delivery and credit my account? Below are the dates and charges received.

11-17-2008 $4.99
11-28-2008 $78.81
12-18-2008 $83.80
12-23-2008 $78.81
01-21-2009 $83.80

The internet offer was $4.99 shipping only!!! And I did forget to cancel the order after a 10 day limit, so I don't mind absorbing the additional $78.81 charged to me on 11-28-2008, but for the additional 3 charges, after being told that it would be cancelled and my charges credited back to my account, I will dispute. That's a total of $246.41 that I have been charged additionally and NO PRODUCTS received.

Thank You for your cooperation and I hope you can rectify this situation.

James N. Masuda
403 E. Ellingbrook Dr.
Montebello, Ca. 90640
EMAIL: [email protected]

PS. Your customer service rep keeps asking for a membership number, which I never received and doesn't show on my charge account.

if you order a free trial they make it impossible to cancel just don't order from them

Ordered Acai Berry Supplement on Jan. 6, 2009. Received product on Jan. 10th. Called my Doctor to confirm safety of product and was told to steer clear!!!
I looked up The company's website to get their number and found the Complaints Board site. I began to read the "horror" stories about being charged and not getting thru. I read one complaint (from Wanda B.) which gave a number 266-484-2863 which actually is 866-484-2863. This is a Sunday night around 7:30 PM. I called the number and got right thru. The guy spoke very broken english, but, seemed to be helpful. Told to cancel -- he asked why -- I said Doctor's orders -- he said my account was cancelled -- I asked for RMA# -- he said not necessary; gave me the Idaho address to return product. I have yet to see if he was tell me the truth, I will follow up.
I suggest calling that number "OFF" hours to better chances. Also, maybe a man's voice makes a differnce... Get your spouse or male friend to call for you. Good Luck! CS