On December 14, 2008 I called and canceled my order #21885 as I could not afford it. I was told I would only be charged $28.81. Instead I was charged $78.81. Now I have received order #1989575 and been charged over $85.00. I cannot afford this product and want a cancellation. PLEASE!
Sharron

I ordered the Acai berry product because of the 14 day trial period. After I received the product, I took it for a few days and decided to return it because I did not think it was worth the cost. Within the stated 14 day period I began trying to call the number they gave me to get an rma number and return the product.

I started trying to call on the 11th day of my 14 day trial period. Everytime I called, I got either a busy signal or an automated voice that told me to push 1 and then I got dead air. I tried calling for 5 days and got the same thing. I tried calling at different times of the day to see if I could get through but no such luck. Finally, I gave up and sent an email. By the time I got a response to the email I sent, the 14 day trial period was up and my account was debited $78.81 on exactly the 14th day. The email they sent me stated that I did not contact them within the 14 day trial period therefore, I had to pay for the product. They did not respond to my question as to why the line was always busy when I called or why I got dead air.

This company is a scam. Do not order from them. When I finally got through to the customer service line, it sounded like I was calling India. The guy could barely speak english, would not let me speak to a supervisor and was extremely unhelpful. I am going to file complaints with the BBB and the Florida Attorney General's Office.

I ordered a trial sample and was to only pay for s/h and within a few days they charged my cc 78.81. It took me till 12/17/08 to get the RMA #. I called several numbers that noone ever answered and was given several web sites and no repsonse. I did receive 3 email messages telling me that I needed to call the 866 # but without success. I finally contacted my cc company and we started the dispute process. I also contacted my State Attorney Generals office and filled out some forms to report Advanced Wellness of unfair business practices and I also filed a complaint with the BBB. All in said, we cancelled my cc and reissued me a new one. I finally today after receiving a 3rd email from customer service to call 877-751-5333. I had called the 266-484-2863 on 12/12/08 and spoke with Jaime who said I did not qualify for the RMA # because I did not call within 14 days and cancel! What a line of bull! I had proof that I started calling on 11/25/08 and left tons of messages and no one returned the calls plus all the emails that I sent and kept copies of. I have a file on this company that is a manuscript. After receiving the 3rd email 12/16/08 and gave me the 877 # I got thru within 5 minutes but Rebecca was a hard cookie to deal with. She gave me what for for not wanting to keep the product. I advised her that I was not paying 78.81 and my husband did not want me to take it. I went to great extremes to get this RMA and no one should have this much problem. They need to be investigated and need to have a class action suit against them for fraudulent activities. Be persistant and don't give up. Keep track of everything. Get names, dates and phone numbers down and record phone conversations if needed.

I ordered a free trial of Pure Acai Berry pills from this company. I have since been charged on my creditcar $78.81 for a product that I never wanted or ever received. I have taken action withmy credite card provider, and hopefully this will conclude my problem with them. I am looking at all the complaints about this Company and I have tried to call them and wind up on hold forever I'm beginning to wonder. Jim Clark

I ordered the trial Pure Acai Berry product on 12/05/2008.The
product was supposed to be delivered in 24 hours as promised in
there website.Not received the same till now.So i called up the call
center and canceled the product on 12/10/2008.The call center rep told
me that my order is completed canceled and they wouldn't be charging anything on my account.But today 12/12/2008 i was shocked to see that $4.99 was deducted from my account and i have not received any product.This is really a fraud company and i do not want them to deduct any further money from my account.Can somebody help.