Your sevice center at 2170 Mannheim Rd in Des, Plains need to be reorganization my conformation #Fo722491187 vehicle 1594/3079357 pick car up April 22 return it April 24th, 2011 pd for insurance and 1/2 tank gas before pulling out my bill was for 101.58 car windows leak entire time we travel to Danvill Ill and back the doors didn't lock return car told the service rep. she took statement, so felt maybe the mechanic overlook problem week later rent another smal car vehicle 01594/3079357 it was much nicer the car that is took car out 5/13-return it 515/2011 ran little behind stop too, filled the tank to were it was 1/8 tank get into return keys no problem turn aound went back in to speak with a customer service teenager she rude couln't explain to me what the charges to it from 80.00 to 107.. so spoke to someone else she say the charge me to put gas in car, why I agree to supply car back with the gas I used I never ask for her to charge me then he said charged me for being late I was suppose be there at 8:pm I got there at 8;30 ok it says 3.15 ex hour on my print out she charged me 27.84 then 24.00 for gas in qwhich I put the gas back in the car. one thing too, charge person for item that was not requested then today I get my chase billed I'm charge $221.00 dollards for 1st rental and no one wants to explain for what my 1st rental went fom 164.00 to 221.00 can you or someone tell me what is unessary charges for and why.

Booked a rental car via travelocity. Encountered the "bait and switch" tactic used by Advantage Car Rental and apparently approved by Travelocity. ACR refused to give me the car type I reserved; ACR would not rent me another car type without charging more money. I refused, I went to another car rental co. instead.Travelocity did very little to address this issue. I will not use Travelocity or Advantage Rental Car nor would I recomend them.

Horrible doesn’t begin to describe my experience. I had originally reserved a compact car online for the KC Airport. Casey at the service desk informed me that they did not have any cars in this class left (at noon). HOWEVER, for an additional $30/d I could receive what they did have remaining. I rejected the offer and was informed I would have to wait, potentially hours until the next size came in. I chose to wait. In the mean time, I was told I would have to pay $10/d for an additional driver though the website indicates a military rental would have no added charge for this feature. As I continued to wait, Casey made no attempt to remedy the situation, rather disappearing apparently for break and clearly avoiding the situation. As I was flying on military orders, I did not have the time to play around with this ridiculous situation. In the meantime, I had my husband search online for the available car pricing and found that I could get it for $10 additional for the entire week rental. I then spoke to Hussein who indicated that I would have to pay double the original quote for the next available size rental (which is a different rate than Casey quoted). When I indicated the website quoted a different price, he said I should go ahead and book it, "If its really that cheap". Offended but stranded in Kansas City, I had no other choice. My husband booked the reservation and I promptly left with a rental. Having never rented from Advantage before, I found the customer service non-existent and staff unwilling to try to work with my circumstances. If this is the level of customer service that advantage finds acceptable, its a company I will chose to avoid. Additionally, I will make sure all that I know hear about this experience so that they too may avoid such an unpleasant circumstance.