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Eastern Lew
June 13, 2011
poor service
I have purchased a couple of things previous to this complaint. One purchase offered a "free" helicopter ride, unfortunately what they didn't state clearly at the time of purchase was that it was way out of my area, so was not something I could use. This time I purchased two classic makeovers at a cost of £40 for my daughter and granddaughter. There was a mix up on 001's part and we only recieved one voucher. I spoke to someone who promised to sort it out and get back to me, but never did, so I contacted buymeagift.com who 001 got the vouchers from and they confirmed that they had only received an order for one. When I again contacted 001 I was told by customer services Katie to ring buymeagift.com again. Only at my insistance did she sort it out for me the mistake was 001's and hopefully I should receive the second voucher within the next couple of days. However to add insult to injury, apart from the inconvenience and cost of the telephone calls if I'd bought the vouchers directly from buymeagift.com the same vouchers would have only cost me £19.50. A nice little proffit for 001!!
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Silla
October 21, 2009
Awful everything
I purchased 20hrs of flying lessons for my husbands Xmas present for £2300. When my husband turned up at the airport he was informed by Biggin Hill that these were infact a red letter offer. They allowed Adventure 001 to purchase one ticket at £115 to entice people to want to learn to fly. A taster if you will. I telephoned Adventure 001 and was eventually called back by the Director who states that this offer was only available last year. When I informed him that in order to just keep what I had paid for, Biggin Hill have said that I need to pay another £1121.25 I was told that "the offer" was only valid for last year. When I reiterated that I paid last year I was told I would get a refund. I explained that I did not want a refund, only what I had purchased at the price I had paid.
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