Their software scan said I had spyware on my PC, but it could not remove it. Trying to get someone to assist you is next to impossible! You can never talk to a "Live" person and their Chat techs & email Support team send you in circles having you perform the same steps over & over. There is no elevation process, no address to write to, no phone number to call. Do not buy this product!

2/17/10. Adware Professional ripped me off. I paid $27.00 for 1-yr use. I have had their product for 9 months and HAVE NOT BEEN ABLE TO EVER USE IT. I contacted A. P. several times via email asking either for a) technical assistance or b) a refund. They said I am not eligible for a refund past the 60-day Money Back Guarantee time frame. I countered with 'But it's about doing the right thing for a customer, not about a time limit.' They answered with a recommendation that I uninstall and reinstall the program. I have attempted that more than once. When I get to the part where I am to click 'Finish', the following error message pops up: 'Ad-Watch Live! Alert has blocked the process adware professional.exe (4868) from starting on your system. The process has been identified as Win32.FraudTool.AdwarePro/A'. So... I have learned a lesson. I wish I had read the other reviews first. I would not have bought this product. Please note there is a difference between Adware Professional and Ad-Aware, so be careful with your spelling when you search the Internet. Hope this is helpful.