Specialized Samsung frig unit (due to unusual size) damaged in transit to Lowe's; after 3 months of dickering with Samsung, Samsung finally authorized A&E to replace freezer door at the Lowe's store in late January 2011. Tech came, ordered parts and disappeared. Parts ordered then supposedly lost in transit; after a month goes by, parts are reordered and tech provides his cell number to Lowe's for speedy installation in early March. Again, weeks go by. Install finally happens at END of March and tech fails to install door seal and shelf bracket. Lowe's has called four locations within A&E and when I (as the ultimate customer) call them and their escalation center, they refuse to talk with me, saying they have hundreds of repair orders for that store (a blatant lie)-- they just don't want to be bothered. Also, they CANNOT give out the corporate phone number-- I guess corporate does not want to hear from "satisfied" customers!! And when I call the escalation center, they answer "Sears"! What a bunch of incompetence! It's now mid-April and these guys have invoiced Lowe's for all the parts, some of which have yet to appear or to be installed.

Flee for the hills when they are involved, or ask for a different repair company.

Next time I am offered an extended warranty on an appliance I will make sure that A&E is not the primary provider. Consumers need to tell Lowe's, Home Depot, Sears, Best Buy or any other major retailer they do not want to deal with A&E. This is the only way to put this non-customer oriented company out of business so repairs are done. By qualified local repair business. Talk to you legislator about requiring those who offer extended warranties to be required to reimburse consumers for time lost waiting for repair techs who don't show up and for the inconvenience of delayed repairs. To wait 2 weeks for no one to show up and then have to wait another 2 weeks is ridiculous.

I never in my life dealed with this kind of poor custumer service. their representatives even laugh @ you when you describe your problem and they do not seem to care either. it is up until now that i have not received fully service after waiting for one month and a half. this company is pure trash and a waste of money and time. sincerely, i will never recomend anybody to do business with this company what so ever. do not deal with rats like these they only want your money and that is all. they had the nerve to cancel service not once not twice but three times.

Bad customer service, bad technicians who dont know how to fix a washer. First call 12/23 - been out twice - once to figure out what was wrong - 2 weeks later after all parts came in showed up and had not scheudled the appt correct was a two man job and only one showed up. Tried to make we wait another week but finally sent someone from the office to help. Had to wait 24 hours before using washer. Washer now bangs on the glass lid when it spins, called them back to fix and they made me wait several days for the appt then they cancelled my appt without telling me and I waited all day for them to show up. They never have a tech in the area, they do not make a repeat customer after just being fixed a priority. Terrible company - should not be used by an service providers of extended warrentys either. Find another appliance repair company!

Whirlpool recommended A&E and all they do is OVERCHARGE people ripping them off! 6 months ago they repaired my washer, 6 months later washer is down! they came back out and said the SAME thing is bad and wanted to charge me an OUTSTAND OUTRAGOUS $672.95 AINT no way in *** I would pay them anything like that. total rip offs!! I think the man was lying so he could pocket some Christmas money for his kids. They should be shut down! I wouldn't recommend them to a homeless man. DONT USE THIS COMPANY! If you do, get ready to be ripped off!!! don't trust them they are liers!