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Reinabrady
November 9, 2010
Nightmare
After taking 3 visits to repair a dryer that was under warranty (for the time I took off work I could have bought a new dryer) I intentionally bought a different brand from a different store to avoid these incompetent jerks, with no luck. My appoint was scheduled for wednesday afternoon and they showed up tuesday morning...then they didn't have the part, because they don't carry parts, they are ordered and delivered to the customers house for them to come back again and "fix". Please tell me why if the washer has an error code to indicate the problem so they know what is wrong when you call for service they can't bring the part with them, that is ridiculous! I can't wait for visit 2 where they tell you it is fixed and it really isn't and won't even look at it again unless you schedule it. From now on I think I will just buy appliances from craigslist and toss them when they break, much less hassle than dealing with these a$$hats.
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hbva
August 12, 2010
Exorbitant Rates; Failed to Credit Amount Due for Overcharge!
I am horrified at reading all those comments about AE Factory Service after I had them replace an icemaker motor module on my 2006 Whirlpool side-by-side refigerator/freezer. I only wish I had checked them out before I did. My only excuse is that I got them directly from the whirlpool.com Web site and scheduled them from there as well. How could I suspect that I could not place my trust in Whirlpool??? In any event, AE Services is a rip-off firm that overcharges for parts by about 75%, and who knows by how much for labor. I needed only the icemaker motor module, and they charged me $175.61 for the part, when I could have ordered the entire icemaker from the Whirlpool online parts store for less than $100.00 (including shipping). The technician spent about 30 seconds diagnosing my problem, and about 2 minutes installing the replacement part, to the tune of about another $185.00 for labor ... that's a darn good wage for 2-1/2 minutes of work and, of course, the cost of the gas for service call! Then, on top of it all, he made a mistake in charging my credit card for the entire icemaker. When I called AE, they assured me that a credit for the "inadvertent" overcharge of $55.36 would be posted to my credit card account immdiately and that I would also receive a $70.00 credit for the "service call". on which I had insisted before agreeing to the repair. Here it is, 10 days later, and no credit! Well, I know how to fix that ... I'll contest the entire charge when I get my credit card statement and let the credit bcard company fight it out with AE! All I can say, is AVOID THIS COMPANY LIKE THE PLAGUE!!! Their rates are nothing short of usurious and they will rip you off if you let them! hbva. Alexandria, VA 22304
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Cappel
August 26, 2009
Horrible Customer Service
I had a 4-hour window for AE to come out and fix my fridge. As the 4th hour approached, I call their customer service to find out when they would come. They told me they'd have dispatch call me within minutes for an update. Well, over an hour passed and no call. I called customer service back demanding to know when they were coming (it's now 1 hour passed the window). They had me on hold for twenty minutes only to tell me they didn't know and that I could reschedule if would like. I then asked them if they would credit me for the cost of the next visit since it was an obvious mistake on their part and they said they don't offer that kind of compensation. I hung up on them. And they didn't even seem sorry or concerned that I had taken a half day off from work.
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