AE Factory technician came to our home to repair a washer. He was unable to repair and needed to order parts. Our timeframe was from 8-12. We called eight times from 12:00-5:30 before anyone would return our call. When the technicians arrived, they stated that it was the wrong parts before they even opened the boxes. Now we will have to take an additional day off work. When we asked for a manager, no one would give a number. (IT is a 1-888 number). The technical said this happens all the time and he is not allowed to give a number in which we could contact a manager. Now they say they will have to order a part from Korea and it could be a lengthy wait to get the part. HELP!!!