I bought a full fare ticket for Barcelona to Belfast on August 21, 2009. I got to the airport just under an hour before departure. There were no kiosks to print boarding passes, and the staff had all left. The airport workers couldn't believe it. There were about a dozen of us trying to get on our flight, and with an hour to go before departure, we could not check in and go onto the flight. All of us ended up having to buy new tickets with another airline to get to our destinations that day. When I called Aer Lingus, they not only were useless, but they said their tickets are non-refundable. So what now?!

After nearly 2 years of planning, my husband & I travelled to Edinburgh Scotland, via Dublin Ireland, for the Gathering of the Clans.
We arrived on Friday, July 24/09 and had previously booked tickets for a formal dinner that evening. My kilt, etc. was squeezed into our carry-on luggage. However, my husband's medications (diabetes, high blood pressure) and his evening clothes were in his checked luggage. Imagine our horror when we learned that our luggage would not arrive from Dublin until the following morning!
I tried in vain to reach a Customer Service representative to assist in purchasing other clothes or at least finding something to rent. There was no help available, despite the gallant efforts of the staff @ our hotel in Edinburgh.
We hope to return to Scotland in future & had intended to fly Aer Lingus again. However, unless they come forward with a token of their concern that would assist in our travel plans, we shall find another carrier and suggest the same to our friends.

Mr. & Mrs. R. Todd
[email protected]
Submitted: August 13/2009
cc: file

Aer lingus delayed our flight by 1 hour 50 mins and that meant we missed our connection flight with british airways by 3mins to philly. they then flew us round the globe and lost our baggage and now they say they have no information on the flight that was delayed at all...
some of the baggage was never delivered and the rest was stolen from or ripped apart...
they have no number you can phone and no where to email and when you write or fax they just dont reply ...
am really annoyed there was 31 women and children and they didnt and still dont care
what do i do?

here is a sample of what you can expect from Aer Lingus.

Greetings,
My name is Richard French. I was a passenger on flight 118 from IAD to Dublin. This flight was canceled due to a malfunction in the hydraulic system, however we were kept on board the aircraft for 5 hours with no air conditioning while the crew was deciding what to do. Because of this canceled flight I missed my connecting flight with Lufthansa from Dublin to Frankfurt. I have received no reply from the family waiting to pick me up there so I assume that they are waiting or finally decided to go home.
After we were let off of the aircraft we were told to pick up our luggage and to check in at the ticketing desk for details on what to do next. While at the check in we were separated into two lines: those who had a place to stay and those who didn't. My sister lives in the D.C. area so I had a couch to sleep on, literally. I also didn't need a cab ride because I had already called my sister at 2:00 am and she was on her way to pick me up. At the counter they gave me a card with the helpline and told me all ticketing information and connecting flights would be handled by them.
This morning when I called the hotline i found that those who didn't have a place to stay were put up in hotels like the Crown Plaza (lowest price $140) and Embassy Suites (lowest price $100.00) as well as getting breakfast and lunch paid for. I also was not able to get Aer Lingus to pay for my missed flight or offer to pay the change flight fee of 35 euros. Now I have already saved Aer Lingus hundreds of dollars and imposed upon my sister and friends in Germany and you are not willing to pay for a small ticketing change or take me there yourselves. It is no small wonder why Jetblue and Southwest both rank higher in customer satisfaction.