I purchased an Aerogarden for my husband for Christmas. The shipping box was not damaged, but the actual Aerogarden packaging looked like it had been dropped, it was all crushed on one side. The herb kit box was similarly crushed. Upon opening and attempting to assemble the product, we learned that there were no grow lights included. A call to customer service resulted in the explanation that it was a known issue, they'd run short of lights and pirated them from some boxes. I had to beg for upgraded shipping (3-5 days) instead of the 7-10 that I would have had to wait, despite the fact that the missing bulbs were the fault of Aerogrow, not me. When the bulbs finally arrived, quel surprise, one was shattered. It was at this point that we decided we'd be better off without this product since our experience had been so poor from the outset. Aerogrow refuses to cover the cost of return shipping, insisting that there were no defects with the product. It just cost $32 to ship that piece of garbage back to them. Their customer service when I attempted to resolve the issue was abysmal, rude, and dismissive. Stay far away.