AeroMexico
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Category: Travel
Contact Information
United States
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AeroMexico Reviews
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October 11, 2007
Fraudulent ticket!
I purchased a ticket from an Aeromexico office that included a flight from Tijuana to Morelia, Morelia to Mexico City, with my final destination being Lima, Peru. Aeromexico doesn't even fly to Morelia, but that didn't stop them from selling me the ticket. At one point a rude manager from their Department of Customer Predation yelled at me, "Can you hear me? We don't fly to Morelia!" No apologies and no attempt to resolve the matter. Without my consent he canceled my whole ticket, all the way back to Peru, and said my ticket would be refunded in a few days. It has not been refunded, and this doesn't begin to compensate me for the missed appointments and having to buy a ticket last minute on another airline. I think I'll go into the business of selling plane tickets to Morelia even though I don't have any planes: It didn't stop Aeromexico. Isn't selling something that doesn't exist called fraud...
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September 24, 2007
The worst customer service I have ever experienced
Aeroméxico (Aeromexico)
www.aeromexico.com
I bought a ticket in March for June 24, 2007 travel on AeroMexico. Upon arrival to the airport, I was told that my ticket had been cancelled by the agency on June 2 due to my failure to pay for the ticket. The agent told me that there was nothing she could do and I had to take it up with the agency. When I bought my one way ticket, I had also bought a round trip ticket for my husband, which had not been cancelled. Neither one of us traveled, and the next morning we went to complain with the travel agent, who after some research with SABRE, which is the system he used to book my ticket and also the system used by Aeromexico, discovered that the ticket had been cancelled on June 24, at the Oaxaca airport, by the airline agent and that the entry about the June 2 cancellation had been made on June 24, at the Oaxaca airport. So, the airline reacommodated us, and the ensuing trip left us stranded for a night in Atlanta with no free hotel which was promised to us by the Aeromexico agent in Mexico city. I have been fighting with the airlines Customer service for 2 months now to try and get some compensation for what I suffered as a result of their agent lying to me and not letting me travel on my ticketed date. I will not give up although I get the feeling that they hang up on me on purpose and they have been ignoring my emails since the beginning og my complaint process. After I get my free ticket from them, I will NEVER use this airline again. Aeromexico has the worst customer service I have ever experienced. If anyone knows how I can make a formal complaint about how I have been treated please let me know.
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August 30, 2007
Terrible customer service!
I bought a ticket in March for June 24, 2007 travel on AeroMexico. Upon arrival to the airport, I was told that my ticket had been canceled by the agency on June 2 due to my failure to pay for the ticket. The agent told me that there was nothing she could do and I had to take it up with the agency. When I bought my one way ticket, I had also bought a round trip ticket for my husband, which had not been canceled. Neither one of us traveled, and the next morning we went to complain with the travel agent, who after some research with SABRE, which is the system he used to book my ticket and also the system used by Aeromexico, discovered that the ticket had been canceled on June 24, at the Oaxaca airport, by the airline agent and that the entry about the June 2 cancellation had been made on June 24, at the Oaxaca airport. So, the airline reacommodated us, and the ensuing trip left us stranded for a night in Atlanta with no free hotel which was promised to us by the Aeromexico agent in Mexico city. I have been fighting with the airlines Customer service for 2 months now to try and get some compensation for what I suffered as a result of their agent lying to me and not letting me travel on my ticketed date. I will not give up although I get the feeling that they hang up on me on purpose and they have been ignoring my emails since the beginning og my complaint process. After I get my free ticket from them, I will NEVER use this airline again. Aeromexico has the worst customer service I have ever experienced!
Beware!
Katherine Bautista,
[email protected]. |
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July 7, 2007
Poor performance
Dear Readers:
Some unfortunate highlights from my experience on an end-of-June/early July 2007 round trip from San Antonio to Mexico City, on Aeromexico. We had a direct flight down, with the plane delayed for 30 minutes for mechanical inspection. The return trip had a scheduled stop over/flight change in Guadalajara, and after arrival we found out this leg of the trip was cancelled. Aeromexico flew us back to Mexico City 6 hours later, and arranged for us to fly on a Mexicana flight direct to San Antonio. We had been scheduled to arrive back in San Antonio by 1:30 pm, but with cancellations/redirects ended up back in San Antonio at 8:45 pm. The only compensation from Aeromexico were meal vouchers.
Also, if you book Aeromexico with intra-Mexico stopovers, be prepared to trek long distances cross-terminal and between gates - not pleasant with some of the airports undergoing construction/upgrades, inadequate air conditioning and long distances between their international and domestic gates.
My advice: only book Aeromexico for non-stop flights between the US and Mexico destinations. Dont' waste your time arguing for compensation - you won't receive anything but meal tickets for their delays. For any reticketing, go through their Premier Class counter agents - helpful, understanding and efficient, though powerless on compensation.
Caveat emptor,
Erik
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October 27, 2006
Stress, trouble, and waste of time
Yesterday, my mother had a Aeromexico 4:40 PM flight from Guadalajara to L.A. I'm sure since the flight less than capacity given that this isn't the busiest time of year, Aeromexico cancelled the flight and put her and everyone else that had that flight onto their next one, which was 5 hours later. This shows the airline puts no value on a customer’s time. All they offered was a meal voucher. They wouldn't even offer to put her on the next flight out to L.A. on Mexicana, Delta, or any other airline. People were outraged, but Aeromexico personnel did not care. When her plane finally arrived in L.A., instead of arriving at the Delta terminal as is the procedure for Aeromexico flight out of/into L.A., they were bused to the international terminal - after they waited almost an hour at the gate for whatever reason and passengers wouldn't even be given a chance to call family members on their cell phones to let them know of the additional delay and of the terminal change. Passengers, especially the ones that had the original 4:40 flight like my mother were incensed at the whole experience. Many people, including my mom, stated that they would write complaints to the airline, but I’m not holding my breath as to any compensation for the stress, trouble, and waste of time caused.
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