The company makes the employees to work over12hrs in a day only to be given 20dhs as overtime. All this time we are standing and only 20 min break. At times we commence work from 9am till 12 midnight daily whenever their is SALE period. The wages are meagre 1750dhs excluding accommodation and meals and still you have to send money home. Its unbearable taking to consideration the housing cost and the company is seller of some top US brands You are not permitted to get sick twice in a month. Now they have came up with a trend of hiring people from other countries and hike their salaries to 2800dhs because they speak arabic, french, russia but NO english and neglecting the experienced employees. This demolarising and heartbreaking since the companys' slogan is "Where dreams come alive" Surely how can it when u work more than a donkey and get. They should know the same measurement that they use unto us, is the same measurement GOD will use unto them.

well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...

here is my letter to them:

This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at 1-877-289-2376.

i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.

Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!

Geinier

so do not buy from these people and pass the word...

I placed an order online 12/30/08 with an online gift certificate and a regular gift card. Together the gift cards were worth $35.73. The items ordered, including tax etc. came to $35.62. Here it is the 6th of January and I'm wondering where my order is. I use the tracking feature and see that there is a processing error message. I call the number listed at 10:35 AM. The woman tells me that it won't go through because the order wasn't for the exact amount of the gift cards. Obviously orders don't usually come to the exact amount, but when I say this she says she can't do anything about it but switch me to customer service. The first person I spoke with in customer service said that the people who processed the order said that we were short .11 even though she could clearly see before her that we had .11 extra. So eight days after placing the order we havn't gotten it because Aeropostale can't add. She claims she can't fix it and with no suggestion of resolution at all, her words to me were "I don't know what to tell you". I restated that this was an error on their part and that she needed to get it cleared up. While I waited and waited some more, they hung up on me. I called back and explained everything over again. This girl put me on hold so she could speak with her manager. She comes back on seven minutes later and tells me that her manager says the only thing to do is for me to cancel the order, wait for the gift certificates to get credited, and then replace my order. I ask to speak with that manager and she says "I figured that". I let the manager know that my daughter needed the clothes by this weekend, so waiting for the gift cards to be reloaded (she couldn't give me a time frame of when this would happen)wouldn't work and neither would the fact that once they were reloaded it wouldn't cover the same items because I ordered them when they were on sale. She put me on hold several more times for long periods claiming to be working on it, but never had any further help. I asked if there was anyone there that knew how to fix this. She passed me on to Pamela. After Pamela clearly didn't know how to call the original department that messed up, or cancel my gift cards and place the order with her authority or a new gift certificate number, I insisted that she upgrade the shipping to overnight in order to start to correct their idiotic error. I was also then informed that one of the items that was in stock when we ordered it was no longer in stock because of their eight day mistake. However, there is nothing on their site for as little as this item so that money would either get wasted (because it's an online only certificate) or I would have to give these inept people more money for the difference of the new item. Pamela says that she'll call the gift card department and have them reload the certificates ASAP so I can replace my order. I remind her that the items were on sale when we ordered and that they also needed to overnight the order, neither of which could be done through the regular site for the amount on the gift cards. She also couldn't tell me a ballpark of what ASAP meant. So she left it that the money on the card for the item no longer in stock DUE TO THEIR ERROR would be wasted instead of refunded or replaced with another item, and that when the cards were reloaded she would let me know but no guess as to when that would be. Also to get the overnight shipping and items at the same price I have to call them back again to place the order instead of her just following through and placing the order once she knows the cards are reloaded. They took no responsibility for their screw up, tried to get away with doing nothing about it until I forced it, and are still handling it inefficiently. I have been waiting for my order for eight days, have already spent over an hour and a half on the phone between the three calls this morning, and there still isn't a satisfactory resolution. I wish on each and every one of them this type of customer service and poor treatment the next time they use a company and may half of their gift card values be wasted due to that company's wrongdoing! My family and I will never use Aeropostale again, and I will be sure to tell everyone I can of my experience in hopes that they will have better shopping experiences than this company is capable of offering! UPDATE:4:30 PM 1/6/09 Pamela calls back and says the gift cards don't need to be revalued, the original order has been placed for me, and the socks that I was told were no longer in stock are being shipped, however it is being shipped standard 3-5 days, not overnight.

If you order online, and need to return at the store, they do not refund tax or shipping. I can understand shipping, but keeping my tax?!? Will not buy from again.

I live in Oregon and I was shopping in Washington during the Thanksgiving holiday and every single store I went to in the mall offered tax free shopping for Oregon Residence accept Aeropostale. The associates were rude about it to the point where I set down a $240 purchase and turned around and walked out of the store. I spoke with the District Manager (Brian)about my experience and his comments were that the paperwork that goes along with tax exemption is just too much work so the company as a whole has decided not to give tax exemption to Oregon residence. I believe in the State of Washington its a requirement. Regardless of the tax exemption status though I would have paid the extra $20 in tax if the service would have been acceptable. Young teen age girls and their rolling of the eyes and flipant attitudes is not something consumers should have to deal with.
I will not shop this company again.