My wife had a tooth come out of her partials and took it to be repaired at Affordable Dentures on 3 occasions. The very same repair work that they did keeps falling off. It cost me $95.00 every visit. The receptionist is always very rude. I called them on one particular occasion to pay them another $95.00 to repair my wifes dentures. The receptionist told me that I had to pay them before 12:00 noon in order to pick up the repaired dentures by 2:00pm that same day. I gave her my credit card info twice over the phone and twice she said my card was declined. I told her that my card is a debit card. She said that I would have to come in and enter my cards pin number to make a payment. I drove to the business and presented the same card and it went through immediately without me using my pin. I don't think she ran my card at all while on the phone. My wife told me later that the same receptionist always gave her trouble like this in the past. I asked the receptionist if I can pick up my wifes dentures now that I have paid. She said no, its Affordable Dentures policy that you pay by 12:00 noon and pick up at 2:00pm regardless if they're ready or not and no matter how far away the customer live. Why do these people have bad attitudes? Others have had the same problem as we have.

My upper partial kept cracking in half, went back to Affordable Dentures in West Springfield, MA to get it repaired. They told me it couldn't be repaired and would keep on coming apart, and I'd need to buy a new partial for $590. I'm laid off, but figured I'd better get the new one. I had to pay upfront, and it took almost a week to get the new partial. In the meantime, they actually fixed the old partial GOOD AS NEW. I picked up the new one, and they imformed me the office was closing within the next few days, and I'd have to drive to Providence, RI or Albany, NY for any further fittings. The new partial doean't fit right, some of the teeth are elongated and uneven, and they're sitting in a container in my closet while I wear the perfectly repaired partial that "couldn't be fixed". I'm so distraught over this, just had to get it off my chest. These people should be taken to every state's AG!!!

I went to Affordable DEntures on July 12 had 4 teeth on top extracted dentist at this location was putting pressure on my tooth in back I heard a loud cracking and popping I told him to let up he was fixing to break something he then proceeded with more pressure when tooth came out they didnt want to let me see it but I demanded and noticed a relativly large peice of bone attached to the tooth and I have been back on several occassions and to no avail been satisfied and was told this past tuesday that he could not remove anymore bone if he did that I wouldnt have anything left there so here I am stuck with a peice of bone sticking out of my gum and in pain

I went to them, because of a salesperson on the phone, thinking I could accomplish this for less money. After all day sitting there, and getting the service, and feeling like a cow in a cattle auction being processed through, I was given a partial, it was very uncomfortable and I told them, they said it would pass. I went back next day and told them my teeth were not meshing. I did not expect to be attacked, but I sure felt I was. The Dentist yelled at me, told me I did not know what I was talking about, that it was the way it was supposed to be. I went to my regular dentist, he told me what they had sold me as a permanent device was what they call in the industry as a flipper, a temp device until the real one comes in, Affodable Dentures said that it was permanent. It is most uncomfortable, like having a wad of wax in my mouth, and this is the midrange, not the economy version. Bottom line is, I still have to get the ones that I avoided for financial reasons, they (Affordable Dentures) wont adjust or fix the ones they sold me, and are about the rudest people I have ever met. So not only do I have to spend what I originally had to spend, but I am out $750 to them. The only good thing is that their extractions are very cheap, if you can handle the pain, where they give you a small shot similar to novocaine, and then pull the teeth with an instrument that has been laying out for at least 15 minutes, and then given unsterile gauze pads for the bleeding and all that in a dirty office. Again, avoid these guys, if they could deliver what their salespeople promise, life would be good, but they are only interested in your money, not your well being.

I had the worst experience with Dr. Thore who was a racist and a very uncarring provider. Because I asked a simple question about the economy dentures, she went on and on telling me that I would not like them and she did everything to discourage me from having the economy dentures. Her bedside manners were horrible, she never introduced herself, she was rude, she was talking to us from a distance, left to other patients not knowing what I was supposed to do and then came back to continue to convince me that I should not have the economy dentures while she was fitting everyone else for them. When I told her that I read reviews about the dentures and that some customers did not like them, she removed her mask and rudely said: I name is Dr. Thore and I am glad you did your homework and read reviews but I telling that you can not have the economy dentures because you will not like them and showed us the way out. She was the most horrible dentist I ever dealt with in my life.