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Charged for upper/lower, plates and extractions, girlfriend came home with only uppers removed and no plate, in pain, tears, absolutly torn up. She was told the lowers were infected and she should see an oral surgeon. When they called me for billing info, they said ALL were removed. My girlfriend went back at 2:00pm in pain to have her upper plate fit and they said she needed her original invoice (which showed all removed and billed as such with both plates). She had to drive back home, get it and return. When I called to find out what happened - HOLY CRAP - you'd have thought I was accusing them of something criminal, COMPLETE and IMMEDIATE rude, curt and inflammatory response... The doctor was aggressive and the pain was intense, he said due to her low body weight, he needed to be careful with Novocain side effects. I guess that means sit down, shut up, stop complaining - I am yanking teeth here. Add the driving back and fourth - what a heartless bunch of money hungry, meat processing morons. Additionally - the staff - at least one - is insane...


Folks - while I can understand a "pressure cooker" environment, I fail to comprehend how it applies to your facility – as you are NOT a government or charitable organization. I have been met with short, curt and accusatory comments, while - in my best corporate communication skill set, trying to keep inflammatory remarks to a minimum. We were charged for a complete extraction of lower/uppers and plates. I was under the impression (no pun), that removing the lowers were complicated and wouldn’t be done, when the billing assistant called for my credit card information – I was told ALL were done. I was very pleased and when my girlfriend returned home, only the uppers had been removed, however the invoice included uppers, lowers, extractions and plates. Upon calling the assistant, I was told it was an entire “package” that was purchased. I asked why the invoice included lower extractions and plates when nothing was done, it was the beginning of the end for our business/client relationship. Regardless, in pain, my girlfriend returned at 2:00pm to get her upper plate and resolve the billing issue and she was told they could do nothing without her original receipt. She returned home, picked it up and went back to get her upper plate. I had a copy of the original and the second receipt and noticed my card had been pre-authorized for both charges. I called in this morning and asked if a credit had been applied and/or the new receipt had no record trail of credit/charges as they occurred. I was told “that’s why we asked for the original receipt – you shouldn’t have any copies”. I said I made a copy and she said “well that’s where the problem is”, I asked if the charges reflected on the invoices had in fact been made and she said “no, just the second one – okay – bye!”. My best understanding of the issue is she had an infection in her lower jaw and the doctor expressed she should see a oral surgeon as it would be “extremely painful” if he performed the procedure. Understand, this woman was terrified and already in considerable pain from the upper extractions – she agreed. When trying to clarify this with the assistant, I became a villain – an immediate “we CAN do the procedure, she refused treatment”, did not reflect the doctors concern or why she refused, only that the patient was at fault and a – how dare you – response. I apologized several times and expressed my intent was only to clarify what we needed to do, I was met with incredible resistance which elevated to rude. In today’s workforce and economy, while you seemingly have a captive audience, a quick scan of the internet reflects similar results, with some pointing directly to the office in question. This is my two cents – I own/operate an auto repair facility, had one of my employees talked to clients in this manner, I would bring them aside and communicate my concerns. The next occurrence I would suggest a communication seminar and/or dismissal… In my opinion, the office is i.e. overbooked or the client base / location is challenging. My only error was apologizing so many times, trying to disarm the situation, all the while feeling like a MAJOR inconvenience.

I JUST LEFT THIS "DENTIST" OFFICE FOR A SIMPLE EXTRACTION OF A CRACKED TOOTH. AND WHEN I CALLED I WAS TOLD ON THE PHONE THAT THEY WOULD PULL IT IF THAT IS WHAT I WANTED SO I LIKE AN IDIOT WENT IN WAITED FOR 3 HOURS FOR NOTHING THEY WOULD NOT PULL IT HE ONLY WANTED TO SEND ME TO A DENTIST TO FIX IT EVEN WHEN I AM IN THE CHAIR CRYING AND BEGGING THAT IT BE PULLED AND HAVE HAD THE SAME TOOTH ON THE OTHER SIDE PULLED NOTHING!!!

WHATEVER HAPPENED TO CUSTOMER ALWAYS RIGHT I PAY YOU YOU DO WHAT I ASK!!!

WON'T RECOMMEND THIS PLACE - staff treat you like cattle. The staff treats you like a child and will not listen to you and state "I told you" etc. They treat the customers like children and even made my friend cry.

Long wait when they ask to come in for adjustements before 10 :00 a.m. and won't take you in order. Waited over 2 hours for a liner.

The Dentist if great, but his staff do not provide customer service and since the older people tend to go to this Dentures, they treat them horrible and abbusive and blunt.

Also, when you paid up front for the dentures and go back for adjustment, liners they have you money and don't care how long you wait or tell you you have to wait or come back another day. ' DONT NOT ARE ABOUT CUSTOMER"

PLEASE, PLEASE ANYONE WHO THINKS THEY WANT DENTURES...DON'T GO TO AFFORDABE DENTURES...RUN, RUN, RUN, IN THE OPPOSITE DIRECTION AS FAST AS POSSIBLE, AND THEN RUN SOME MORE...MY SISTER WENT THERE AFTER A LONG TIME OF SAVING UP HER HARD EARNED CASH FOR A DENTURE PARTIAL...UPPER FRONT FOUR. SHE GOT THERE, AND THERE WAS NO CUSTOMER SERVICE, AND WHEN TAKEN IN WAS TREATED LIKE A SECOND CLASS CITIZEN WITH NO INTELLIGENCE AT ALL. SHE TRIED TO CALL THIS TO THEIR ATTENTION BUT THEY WERE NOT INTERESTED, AND DEFINITELY DIDN'T LISTEN...SHE WAS NOT GIVEN ANY PAIN SHOTS BEFORE THE EXTRACTIONS, AND WAS IN SEVERE PAIN AND ASK FOR ASSISTANCE, BUT WAS TREATED AS IF SHE WERE A WHINY CHILD...AND GIVEN NOTHING...SHE WAS STILL BLEEDING PROFUSELY FROM HER MOUTH AND THEY SENT HER HOME TO LET SWELLING GO DOWN. SHE BLED FOR 2 AND A HALF DAYS...WHEN SHE DID GET TO GO BACK TO THE DENTIST AND GET THE DENTURES SHE CALLED THE MATTER TO THEIR ATTENTION AND AGAIN, NO BIG SHOCK THERE, THEY WERE RATHER HEARTLESS AND CALLOUS REGARING HER WELL BEING AND GENERAL HEALTH. THEY GET HER TEETH IN AND GET HER OUT OF THERE, ASAP...
THEN LESS THAN TWO WEEKS LATER SHE IS EATING A PIECE OF CHICKEN AND IN HER MOUTH THE DENTURES BREAK IN SEVERAL PIECES, RENDERING THENM UNUSABLE...TO TOP IT OFF THE DENTIST OFFICE IN CONVEINIENTLY CLOSED DOWN, SO SHE CAN'T GET ANY ANSWERS AND/OR HELP...IT WOULDN'T BE SO BAD EXCEPT MY SISTER IS SEVERLY ILL W/A LIFE THREATENING ILLNESS AND DESPERATELY NEEDED THESE TEETH, FOR EVERDAY LIFE AND HER OWN PERSONAL WELL BEING ...I DO NOT KNOW ABOUT ANY OF YOU BUT I WILL PURSUE THIS UNTIL I GET AN ANSWER FORM SOMEONE, SOMEWHERE ABOUT WHAT WE CAN DO TO GET OUR MONEY BACK OR DECENT DENTURES, WHICH IS ALL WE WANTED IN THE FIRST PLACE AND WE PAID FOR IN GOOD FAITH, IN FULL UP FRONT...

My husband went to Affordable Dentures to have a pair of the " TOP OF THE LINE TEETH" made, they are horrible to say the least! The teeth are crooked, one of the fang teeth are bigger then the other one. They are pushed out so far in the front he looks like Bugs Bunny. he went up to have them remade. They were rude and would not remake them told him to leave and come back later. My husband has worn dentures for over 20 years . He is not new to dentures. They run you through like cattle and don't care about quality or you happiness or comfort. We were lucky yesterday was a holiday and we stopped payment on our check and are going to a good denist to get a good set. STAY AWAY FROM AFFORDABLE DENTURES!!!