We bought a picture lamp, having first ascertained that it could be returned if it didn't fit the antique frame, minus a hefty 25% restocking fee. We opened the lamp, removed the paper wrapping, but saved all the packing material. It was immediately clear that this was not going to fit on the old frame so we repackaged the lamp in the original foam custom cut packing and box, got a RGA # and returned the lamp to the manufacturer (House of Troy) according to their instructions by UPS, return receipt, delivered on January 19. They said it would take 20-25 business days to refund the money (about $125 after the restocking fee). As of March 19, no refund or response. On phoning I was told they would have to contact House of Troy (the manufacturer) and would phone back the next day. No word. I phoned again on March 29 to be told exactly the same thing and that he would call back within an hour. After two hours I phoned back and he still had no answer. At 6 that evening we received an email saying that the lamp was returned damaged and no refund would be issued. If we wished they would send the lamp back to us. The lamp was returned to House of Troy in pristine condition except for an opened bag of screws that I put in a new ziploc bag and without the paper wrapping that was impossible to reaffix. For a 25% restocking fee, you'd think they could put the screws in a new bag and rewrap the lamp. What bugs me most was the fact that it took 3 phone calls and 5 weeks of delay to be told they found a lamp returned 2 and a half months ago was returned damaged. I would NEVER buy from this vendor again.

The lamps came and they were disappointing; I would not have ordered them if more accurate product info were provided. Anyway, returning them brings more regret. In 6 days, after 3 calls, I am still waiting for a "return authorization number" and "return instruction". There is a 30-days limit on return and a 25% re-stocking fee.