AFNI Collections has horrible customer service! I work in customer service and you need to be able to talk to people like they're humans not just money. I was extremely frustrated when I received a bill from Verizon for a phone that was disconnected in 2006. I never received anything from Verizon or from Afni Collections until today, almost 3 years after the phone service was shut off. I asked the customer service rep to assist me with a dispute and she basically told me no, we want our $30. I then asked for a supervisor 4 times, after the agent flat out refused to help me. I was placed on hold and never spoke with anyone. The agent also informed me that my account was about to go to collections after only receiving one notice. I never even got the agents name, since the first thing out of her mouth was account number and name. I've dealt with collections agencies in my line of work and Afni Collections is by far the worst in customer service.

Identitity mismatch :The account of someone else with a similar name and a different social security number was put under my credit. All attempts to reach the co and resolve have been futile

Two days ago I get a letter from AFNI telling me I have an outstanding Phone Bill from Verizon in Buffalo NY from 2002. I call and tell them I have been in Rochester NY since March of 2000 since I moved here for a new job. The lady on the phone did not care all she kept saying was 'sir I can settle this for you now for about half of what you owe'. I kept telling her this is not my bill I am not paying it.

I called back yesterday and spoke to another lady to get all the information. Very odd it's an address I lived at for just over a year. I moved out in the beginning of March in 2000, verizon has verified I had a phone shut off at that time. Somehow in June of 2000 a new phone when on in my name there, it stayed on until Jan. of 2002. I have proof that I have lived here as I signed a new Lease in May of 2000 (I moved in with a friend for the end of march and all of april while I found my own place) and even have Time Warner sending me proof that I had my phone turned on here in May of 2000. This lady said they 'might take that into consideration'.

My question is what else could they possibly need as proof that Someone else made a mistake here?

Afni, inc. tried to collect on some disputed dept that T-MOBILE had written off. The amount was only $32.68, but I was unwilling to fork over any money in this difficult economy. I investigated Oregons law and found out that I was entitled to all information regarding the debt. When I tried to get afni to fax over the information they hung up on me. Subsequent phone calls finally resulted in the ommission that they were cancelling my account with them : i.e.- they would no longer pursue the matter and would not report anything to the credit reporting agencies. I am still waiting for this confirmation in writing, but I am not holding my breath.

My ex husband received a collection notice for a cell phone that was in my name while we were married. I called them and the first answer i got was that they could not release information to me because it wasnt my debt, second phone call the rep was very pleased that I was trying to settle my debt and took a payment, the third call said the account was added to bankruptcy??? and the fourth, fifth and sixth said again that they could not release any information to me or him?

These people are absolutely nuts and their policies and responces change by the hour?????