African bank
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Category: Business & Finances
Contact Information
South Africa
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African bank Reviews
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Sonto
April 18, 2011
Credit card
On the 1st of April i checked my credut card balance using mu cellphone the balance was R407.00 but from that day whenever i check again the balance has go up to R578.97 please guys i have paying this credit card for 2 years now without using it R300 is a lot of money.Then if this is the balance i take it the are two instalment left not anything more or less, im sure it will be more than R600 this month end *sad customer*
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Diossone
January 13, 2011
African Bank took me for a ride
I went to african bank to ask for settlement on my wife account, they called their legal department to get it. When l appoint attoney to remove the judgement given to my wife, they(african bank) gave me the recission of judgement, later l got a message that l am still owing legal fees which l fully feel is a rip off because when l asked them the settlement they suppose to include them then. I spoke to the lady called Patricia and she accepted that was a human error. Now they must sort out it themself, l still not happy about intrest charged from those accounts but because african bank got powers on us l had to. NOT THIS TIME. They must pay their attoneys not me. This time l am ready to fight them even if l have to use my last cent. I WILL NOT PAY THAT MONEY.
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Faller
January 4, 2011
Still paying after loan was settled
I made a loan at african bank in jan 09 and my loan period was for 9 months the last moth a paid a smaler amout deu to last in stallment, but for some stange reason i am still paying that last installment for the last 4 months i went in twice to solve this problem at yet it is still happening. they told me that the problem was fixed that that loan was closed and all the amounts over charged was moved to my new loan but yet it still continues.
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Wooder
October 13, 2010
Incompetent and unproffesional staff
I had to change account details at African Bank. I went into their N1 City branch with the proof of my bank that I had changed my account type and I was told by a not so friendly lady that they cannot accept that, they need a bank statement?! So I went to my bank and got a bank statement and went back to African bank to change my details. The girl that assisted me, Lauren Nicholls said that she will fax the statement to the department. She did not say anything else. Her answer to my question, 'When do I know that the details have been changed?' was, she would send me a text message?! I received an sms on my phone that the fax is unclear and I would need to resend the statement. I went back to the branch and asked them what to do now and also asked them to take the 'proof of change letter' and fax it to their department. Again, she did not let me know when the change will confirm. I asked her why it is so complicated her colleague raised her voice at me and eventually I left. I called the AB call centre and a very friendly lady called Violet managed to change the details in less than a minute! Why was I not advised in the first place that I can do it telephonically?Unbelievable!!
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Caberdiner
October 12, 2010
Interest charges rip off
My husband has also taken out a loan with them, and is in arrears, but pays them every week. However we receive statements and we have now noticed, that the money that he pays every week, just about covers the interest that they charge on this loan! How can we get them to stop adding this interest on the account? The loan was taking out in 2006 for the amount of R5000.00. I just feel that these people are ripping us off!
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Morgan
October 5, 2010
Stay far away from African Bank
I have got 3 personal loans and 1 credit card accounts with African bank.
I have not yet been paying my accounts very well and in arrears at this stage due to recession affected me financially, with all of them i am in arrears. To my suprise, over this past weekend, when i went to try to get a statement on how much i am owning, i was told that i have to contact the legal department where to me its a big shock.
I also visited Transunion and i have realised that i have been recently listed and to me its unfairly. Ok, i understand that i am owing but as i am in a stage that i want to continue paying or make arrangement, what are the chances of my removing my name because i was told that even if i settle my account, the default name will still be there for record purposes.
As i am now earning the money where i can afford, this is what i am asking, instead of having a lot of accounts, cant you offer me something like offering the full amount amount and then pay them off and then i have got 1 account or you tell me how much i am owing in all the accounts and draft a new contract say a 6 months contract with no interest and then i pay per installment.
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Stealfree
September 7, 2010
Disappointed and frustrated with the service
A week ago I applied for a loan(9 September 2009) with African Bank. I applied in Trumpshed I was informed on the day that it was excepted by Lerato and that I need to wait 48 hours for them to credit my account. Which I gladly accepted as this is African Banks procedure. when the 2nd day passed there was a delay because 'apparently' their systems were down and there was no money going out(which again I gladly accepted) On Friday I called the branch to query what was goin on I was informed that they were awaiting emails from the Head office and asked that I call HO which I did.Only to get the same rubbish from head office saying they awaiting the application from the branch(So who who do I believe)I've called this morning(14 September 2009) for an update only to be informed that its now awaiting authorisation when calling the branch(Spoke to Oupa) he asked that I call HO which I did again the same rubbish..he saidshe said. Eventually I just asked to cancel the application.HO informed that this should be done with the branch and visa versa from the branch.Im sick and tired of getting the run around. If its been declined for goodness sakes let me know so i can make other plan.
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Brudocc
August 26, 2010
Today African Bank deducted twice from my banking account without me giving them the permission
Today African Bank deducted twice from my banking account without me giving them the permission. I'm very dissappointed in them. I contacted them and what do they tell me, nothing is reflecting their side. When i explained to them one of the consultants tells me to send a banking statement and fax it to them.
I asked her how long do they take to put the money back into your account she says 3 working days. They can do that but then they want to take their own time putting your money back. That's really not on.
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Nicolas35
August 25, 2010
They put people who do not have authority to make decisions
I had a loan of R10k.with African Bank in 2006, I paid up my installments as arranged until the loan was reduced to R7k plus late 2007, then I lost the job and could not afford to keep up with payments. In April '09 when I checked my credit record I realised that they listed me for R10, 612.00 which I subsequently paid off in June 15th'09. I then called their call center requesting them to update their records. I am not getting any joy, they keep telling me that I must contact their lawyers whose details I do not have, besides that I have paid up the debt., why am I getting the run around, when they could just up-date the record, I paid more that I owed for that matter. It would be so much better for these guys to stop utilising the services of the call centers because they put people who do not have authority to make decisions. I need help please. to date my credit records have not been updated, the next time I check my records will be bad debt written off which would realy be unfortunate.
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Clokson
August 23, 2010
Make promises they can not keep
You know, just the other day I complained about African Bank – the way they treat their customers, how they don’t listen to their customers and how they just call you on weekends at ridiculous time like 07:00 in the mornings. And it does not matter how many times you explain one thing, they call back and they call back. Due to some unforeseen circumstances I could not make payment end of July but they already accepted and said double debit will go off end of August which I agreed. This was last week the 18th of August. Guess what happened on the 19th of August – THEY TRY TO DEBIT MY ACCOUNT. PLEASE PEOPLE DON’T MAKE PROMISES YOU CAN NOT KEEP.
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