My twin sons were ring-bearers at a wedding in May. We ordered 2 tuxedos. The sleeves were too short, and shirt colors were wrong. My sons were measured, and we called before to verify our order, yet they managed to get it wrong. We were not refunded anything for their mistakes. I will never use them again and highly recommend that no one use them.

purchased a pair of tux shoes from the After Hours store in the Moorestown Mall in NJ. I looked at one of the shoes in the bag they are stored in and naturally assumed the second shoe was alike. However when I arrived home and inspected both shoes I observed the second shoe was not only a different style but a different size and a left shoe the same as the other. I proceeded back to the store the next day and was told there are no refunds on retail purchases. They also did not have a complete pair of shoes in the style and size I purchased. They also didn’t have the matches to the pair of mismatched shoes I had! I asked for the manager but there was none until the next day. The sales clerk was willing to order the shoes but I was told this could take several weeks if the warehouse had them available. This was unacceptable. I left and purchased a pair of shoes at a competitors store, saved money and aggravation. I have filed a complaint with the Better Business Bureau and will contact my bank to dispute the charge since I paid by credit card. I would steer clear of After Hours Formal Wear. There are enough competitors’ stores you can shop. I know this one is not consumer friendly!

I used After Hours to rent the tuxedos for my wedding. One of my groomsmen lives out of state in Florida got measured at his local After Hours store and his measurements had to be faxed here. He requested to pick up his tux at the Massapequa store here because he was staying nearby and was convenient for him. About 2 weeks before the wedding he decided instead to pick it up at my store along with the rest of them so we called both stores informing them of the change. Several days after I called both stores again to make sure then asked the Lake Grove store when the tuxes were coming in and they told me. 3 days prior to wedding, we picked up our tuxes and as expected some minor alterations had to be done to some. My friend from Florida had arrived and was meeting us to pick up his as well. The store was closing soon so to save time I informed the manager my friend was on his way and to pull his tux out before he got there. The manager then proceeded into the back to retrieve his tux, couldn't find it then checked again. At this point my friend had arrived only to find out that his tux WAS NEVER DELIVERED from the other store. Naturally he was very upset as was I, no apology from manager or staff and was told to come back tomorrow. Next day he tries it on and realizes the jacket is wrong size and shoes were scuffed and was told to come back tomorrow right before the rehearsal. They replaced the shoes and now the sleeves on the jacket are too long and theres no more time to alter so he has no choice but to take it as is. Before leaving, they found some other accessories under his name that was obviously a mistake, it was a top hat, gloves and cane which was not part of the wardrobe. Still no apologizes from the store manager or staff, the outcome was that she promised to reimburse him the full rental amount of the tux. As a result of this, with all the grief they caused my friend, I will never use After Hours again. This was no way to treat your customers and run a store.

Just to reiterate what many others have said. They stink!!!! They are THE WORST company I have ever dealt with. They are grossly understaffed, unreliable, and absolutely, unbelievably horrible at handling their mistakes. I was fitted for a tux in Minnesota and told them to have it for me in Wisconsin - of course it wasn't there and I literally ended up wearing the tux from a mannequin. Long story short, I had to show up at the store twice and call 2 other times before I was told I would get a refund. 2 weeks later the refund still has not shown up on my credit card. Guess who's going to be getting a visit from a pissed off customer this weekend.

My now husband and I went to a bridal show and talked to an After Hours Formal Wear rep. after talking between us we decided to use this company for our tuxedo needs.

When picking up our tuxedos on thursday and friday for the saturday wedding, six of the eight tuxedos were wrong.

1. We had 5 shirts that were the complete wrong size. - i am not understanding why we had to go in and get measured if they were just going to send the wrong sizes. after calling them they said that they would order new shirts but could not guarantee that we would have them in time for the wedding. - we did however but that was not the point. How do you tell a bride that she may not have the correct items in time for her wedding.

2. I had three ties that were completely broken. does this company not check the items before they insist that you come and pick them up - the store that we used said NO - can you believe this. They could have handled at least this part of the issue had this 5 minute job been done.

3. I had four coats that did not have the buttons on them. then had to wait while they located some and sewed them on. By the way --- everyone of them fell off anyway the day of the wedding.

4. my husband - who was the GROOM by the way - his shirt sleeve was sewn on backwards... yes backwards. the cuff link was up on his arm instead of below.. the people at after hours told us that no one would notice anyway. When asked "what if he wants to take his jacket off?" their reply " just roll up the sleeves". UNBELIEVABLE!!! In trying to talk to the manager he took absolutely no responsibility for these mistakes and passed the blame off to the company who handles and then ships the orders. They did not even offer compensation for the mistakes. We were told that each tux would be $20.00 of the price, when this was mentioned to them at the time of ordering they were trying to renig on this deal.

this is the worst company and experience that I have ever had and I would ABSOLUTELY NOT recommend them to ANYONE EVER.

Sincerely,

Tobin and Shelley Graham
Grand Rapids, Michigan
September 2007