I thought that I was so lucky to find this company offering a special to give you two free plane tickets for your wedding if you purchase your tux rentals with them. I went and bought my dress at Davids Bridal in Des Moines, IA and there was a representative from After Hours there selling their promo for the free plane tickets. I paid $20.00 Fully refundable deposit to insure I would get this promo when we went in to be fitted. We went in the weekend of the promo end sale and my fiance was fitted for his tux and we paid our extra for the free grooms tux we had for special shoes (square toe) and tax. Again informed at this store two times that if we changed our minds this was fully refundable and our brochure for the plane tickets would be in the mail since they were currently out August 06.

October 06 we stop in for our brochure since it hasn't come to us yet, they were still out and they took my name and phone number to mail it out to me.

After the Christmas holiday I called and complained to the manager that it has been 6 months and still no brochure. He said that they had some in the store apologized and would send one out. I said never mind and I would like a refund. He then tells me there are no refunds. I told him that we were told now 3 times that it was fully refundable. He said no store policy that all sales are final, but would mail out my brochure.

Received the brochure about 2 days later via mail and it was in select places for a minimum of 4-7 days. Well, us paying for our own wedding couldn't afford a 4-7 day vacation. We decided to cut our losses of $50.00 and find another retailer.

Went to a more local vender who sells flowers, dj service, and tux rental. I told them this story and they said that is the reason they don't sell After Hours tux rental anymore is because of the horrible service they provide. He even had to foot the bill for their mistakes a couple times. I was shocked and agreed that they have horrible customer service.

I received a call today 6/27/07 about 4 mo prior to my wedding from the store manager that the month of our wedding is becoming a very busy month for them and wondered when the groomsmen were coming in. I said that we went for a more local vender, he said okay good because we are extremely busy - I hung up on him. Got online to their website for a customer service number or email address. Nothing. You can't call them and complain. Best bet is to not utilize them and spread the word!!!

I urge everyone to stay away from After Hours Formal Wear. They made a gross error in my tux measurements and I had to wear tux pants that were 6 inches too big. I was so embarrassed. They looked like balloon pants from the 1980s. The local store manager at the Carolina Mall After Hours in Concord, NC was rude, uncaring, and did not even apologize for the mistake. When I informed her that I would be contacting her boss, she very sarcastically wrote his name and number down for me and said go ahead and call. When I tried to call, the operator at the main office said the extension number and name that was given to me was not correct. I tried to lodge a complaint with the customer service department and I just got a voicemail with a full box. I could not leave a message and was disconnected. Finally, later in the day I got in touch with Gina from customer service which was a nightmare in itself. She did not want to hear my concerns and she argued with me. Since when was arguing with a paying customer that has done nothing wrong kosher? Gina never offered an apology for the error or the stress that was caused. Who ever hired her for a customer service job did a huge disservice to the formal wear industry. She did say she would drop ship the correct tux pants to me and promised they would be there before the wedding. This was about 5:30pm last Thursday and the wedding wasn't until Saturday at 6:00pm. Plenty of time to overnight something. By the way the local store manager never offered this to me. She said adjustments to the order was not After Hours policy. Anyway, today is Sunday and the wedding is over. I never received the tux pants and I never received a follow-up call to make sure things were okay. What kind of customer service is this for a national company, supposedly the leader in tuxedo rentals?? I am absolutely floored to have been treated in such a sub-standard manner. I had to stand in the wedding party looking like a whale. I was so embarrassed. The wedding was huge. There were 24 groomsmen and 24 bridesmaids and tons of guests. Word of mouth advertising travelled fast in a couple of days. After Hours is simply NOT customer friendly and will not adequately own up to their mistakes. They are heartless and do NOT care about the well-being of their customers. I will NEVER do business with them again and will warn as many people as I can to do likewise. Stay away from After Hours Formal Wear unless you like to be treated like dirt.

My wedding is in 2 days and After Hours how completely screwed up every single tux that was ordered! They forgot the groom's jacket, sized were too big/too small, yet the measurements of the men still matched what was ordered and they also got all the colors wrong! I was reassured numerous times the colors, etc when i called to follow up the past 2 weeks.

I will never use them again and highly recommend that no one use them.

I used the store in the Westshore Mall in Tampa, FL because I needed a Tux for a Black Tie company event.
With every visit, these yahoos made me feel like I was an imposition on their social time. When I went in today to pick up my tux and try it on, the geek on duty was in the back room chit-chatting with his girlfriend/boyfriend/mother or whatever and I had to go back there a couple of times for help. Each time he "sternly" reprimanded me to stay in front and spoke to me in a condescending manner.

What a dope! I was on my lunch hour and did not have the luxury of hanging out while he ignored me, the only customer in the store.

This is the last time I use these losers and would caution anyone in Tampa to take your business where it's appreciated.

They got my order wrong in just about every possible way-vest was too short, suit sleeve too long, shirt wrong size, and they got the color of vest for one of my wedding party wrong, also. I did point out the color issue, but they did not change it (I suspect the person I spoke to changed it, & then another employee changed it back).

As the groom who's trying to take care of last-minute details, this was additional stress and inconvenience I did NOT need.

Company details: After Hours Formal Wear at Southridge Mall, Greendale, WI (Upper level)