My now husband and I decided to use After Hours formal for our wedding tuxedos. We made our appointment and had four of the men measured at the Galleria and the other two were measured at their local stores in Jacksonville FL and Tampa, FL. Last Friday and Saturday we picked up the tuxes and they were all wrong. Every one was had some detail that was wrong either too long, too short, wrong size shirt etc. One of our groomsmen was given a size 32 shirt instead of a size 14, a size 7.5 shoe for a size 7-then he was told to put toilet paper in the end of the shoe so it would fit, when he told them it was unacceptable they offered this grown man a size five boys shoe! We went back and after a lengthy visit in which we strongly voiced our displeasure the manager did refund a small amount for our rentals. We feel this whole situation could have been avoided and the stress avoided if they would have a better record keeping system and an up to date computer system that could adequately transmit the information from one location to the next. They advertise their services that you can have your wedding party get measured in one location and pick up at the site of the wedding but yet they tried to blame the other locations for the mistakes that were made.

They also advertise that each person gets $20 off the rental with more than four rentals but we had to fight to get the money refunded when they neglected to give the discount at the time of rental. All in all I was less than pleased.

Sincerely,
Cynthia.

Company details:

Formal Wear/Galleria Mall Franklin Tennessee.