I had sent my 4 wheeler - Opel Astra along with my household items on 24th may through Agarwal Packers and movers DRS group. The car has not reached home and the consigned no. is (CG- 4138042) and been sent from Pune to Bangalore. Mr. Ramniwas Sharma ( 9325015166) had surveyed the goods of mine in Pune. Till today I have not received the Car.

We were asked to follow it up with Mr. Hava Singh - Bangalore( 9342832293) and OP Sharma (Go-down in charge) . Initially the response was there was no driver and there was no diesel etc We were asking for the go-down and main branch address and carrier details. We were not given the details even after 10 days follow-up and their regular response "I WILL GET BACK TO YOU IN 10 MINUTES" which never happened. After a harsh discussion with them, we got the address and visited the go-down.

We were shocked to see the car condition – the complete electrical system was removed. The Audio set is stolen. The car is damaged at the rear end. When we asked the go-down in charge, we were asked to contact main office, Bangalore. We got Mr. Kumar (9394500051) no and when we reached out, it was diverted to Administrative officer. She said that the operation team would contact us in 10 minutes. We got a call from Mr. Raghu (+914039818820) saying he would update us on the same before 5'o clock. Now it is been 7 days we approached him. He has the standard answer again "I WILL GET BACK TO YOU IN 10 MINUTES". For him every time we call, we need to repeat our case. Losing hope on this guy, we tried again Mr. Kumar and got the same answer "I WILL GET BACK TO YOU IN 10 MINUTES". It is 18 days since we sent our Car and there is no response on our calls and the car is also not delivered.

It is really shocking about Agarwal's service which is supposed to be No.1 as per the ratings. Though it was expensive in the market, I had chosen Agarwal because of the name.

Fortunately, we have taken the pictures of Ramniwas Sharma and the group who had packed our goods. I am going to lodge FIR against them. Can anyone suggest me the procedure and days it would take for me to win this in consumer court?