my complaint relates to my booking on june 4th 2011.i booked thro this agent to stay in jurys inn in the uk for 1night.when i arrived the girl at desk asked me for the money which was 126euro and i gave it to her which i didnt mind.week later i realise that my credit cardwas also down 126 thro agoda so i paid twice.i was fuming so rang them and you swear i was telling lies to them they didnt believe me.i was shocked and they were so not nice to me.i rang jurys then to explain they realised there was amistake on behalf of agoda and they wud contact them.agoda rang me on 14th of june to say matter will be sorted out in 2days and they were sorry.just got email there 26 OF JUNE saying cud i send them on receipt of proof i paid the cash even tho they were talking to hotel i dont have receipt now so i cannot believe this.if this aint sorted out soon i wil be takin action and i wil inform people worldwide not to use your service as its so poor and the way your staff talk to people is disgusting and so rude stephen from eire

These Agoda people are cheats. I accidentally booked my hotel booking on Agoda for INR 6000/- while I misjudged average night rate to be total of 3 days. When I asked to cancel the booking just 2 min after the booking before they had sent the confirmation, they said that it was non-refundable so cant be done. They said me to try the best deal guarantee to claim a lower price
I got the same hotel, same dates at Cleartrip.com at INR 3200/- so when i claimed it for best deal, they gave excuses that the website doesnot offer "instant confirmation" (though I have been booking at cleartrip for past year or so). They give just shitty crap to refuse your better deals. Big cheat. I made a big mistake booking with them. Well I paid for it but this it to beware you against these cheats.

I made a online booking for a "2 Bedroom Premiere" at PNB Darby Executive Suites through Agoda web site.
As I was looking for 2 units of 1 bedrooms the search was based on 2 units, later I found that PNB Darby has a "2 Bedroom" unit and the price was almost the same.
I had very pleasant experience with PNB Darby few years back so I decided to book.
Once I confirmed the booking and made the payment, the total amount showed up as 2 units thus the payment was also double.
I would not have made the booking for 2 units if it showed me the total price before the payment.
So I called Agoda 24x7 support in UK office immediately to correct this error.
Such errors like this should be handled by AGODA if customers makes international calls to AGODA immediately after finding the error.
My booking ID from AGODA is 7622193.

I booked 2 rooms back in November 2010 and read and agreed to the cancellation policy...$15 fee, first night forfeit if cancelled within 7 days.
then the tsunami happened and I had to cancel one room. Kept one room and was charged $15. Then, 16 days prior to booking, searched and found alternative accomodation through Agoda which wasnt available at time of first booking (same dates)...so cancelled first booking and remade booking for a ryokan, still with Agoda, 16 days from start of booking. To my horror I got an email saying the entire 4 nights for 2 people was the cancellation fee...$625 rather than the $15 I was expecting. I could understand one night, but the whole 4 nights just seems outrageous...especially since i made the second booking through their website. I know some people will think caveat emptor, but this kind of puniyive fee is so different to the first cancellation fee that it seems and felt fraudulent.

For years I booked with Agoda.com, BEWARE FELLOW TRAVELERS they are not representing the hotels as they show on there sights, I have had so many bad experiences they DO NOTHING for the customer,
Most Recently Oct 2010 I stayed at The Manhattan Hotel in Bangkok says it's a 4 star resort what a DUMP, roaches dirty paint peeling and service was HORRIBLE I sent Agoda pictures of the bed sheets with blood stains, as well as on the BED SPREAD, rust and paint decay in the bathroom, they never replied or offered any compensation for the horrible experience
Recently I booked 1 more time with them Tango Vibrant Living Hotel Bangkok March 2011, it doesn't look anything like the pictures, it's in a bad neighborhood, very dirty, again bugs in my room the staff said sorry and laughed, no hot water, and FORGET about wake up calls, my body is covered with bites, they have no phone details in the room, and surprise for 5 local calls I had to pay 14.00 such a ripe off
DON'T BOOK WITH THEM TAKE MY LESSON'S TO HEART