Agoda can rightfully boast of their impressive listing of hotels who work with them.

I will also say that booking a hotel through Agoda is easy convenient and efficient and confirmation of bookings is immediate.

But BUSINESS TRAVELLERS - BEWARE. If you ever booked a hotel through Agoda and you have to cut short your stay; be prepared that you will get no refunds on the pre-payments made. Your e-mails to Agoda will be ignored. Your phone calls to them will be passed through automated answering systems which will drive your crazy. I know this because I had experienced this 3 times and I shall never book a hotel through Agoda again.

Signed : Robert Lee

I made a hotel booking through agoda.com, and changed from 2 rooms to 1 room, and got a confirmation from agoda.com and an attached file that it is one room.

This was confirmed when i reached the hotel which the hotel showed me the information they received is 1 room.

The charges to my credit card was 2 rooms.
when brought up to agoda, the first reply was:
"The charges were correct as per my request"

The second reply was putting the blame on the hotel that the hotel has arranged for 2 rooms.

The third reply was they were going to check with the hotel to confirm.

And there isn't any reply from them after that.

Obviously dishonest.

I booked a stay at a hotel through agoda and noticed last minute that I/they got the wrong dates. I called to cancel/change but it turned out that agoda is based in Asia and is ahead 12 hrs of the U.S., so when i thought i was within the cancellation period, i actually wasn't, because they were past the international dateline. That's taking advantage of "fine print" to the point of fraud, in my opinion. I'll never book through them again.