Please be very careful in having the insurance firm AIG underwrite your travel insurance policy.

I have made a recent in claim following an illness whilst on vacation and AIG are refusing to pay the healthcare bill.

I have found them to rude, unhelpful and so far entirely untrustworthy

I had an accident on Dec 23, 2008 on route home from Nashville, Tn to San Antonio in Little Rock, Ar. I called AIG to report the accident and to see about getting a rental car to finish my trip home. When I called my adjuster, he told me that I had no rental coverage. That was the selling point for me changing insurance in the first place. They told me that I would get free auto rental coverage as well as towing. He finally got me a rental after arguing with him about the situation. When I read the rental paper more closely when I got home, I found out that I was only allowed to have the rental until the 27th. When I called the adjuster on Friday the 26th, I found out that all of AIG had shut down for the christmas holidays from the 25th -28th, with no one to take care of any accident calls or questions such as I had until Monday the 29th. To make a long story short, I had no communication from the adjuster on the status of my truck, as to whether it is totaled or they will repair it. Here it is today, Jan 5th, 2009, and he still has not called me to report the status of my truck. I have tried calling him and he will not return my calls. I tried getting another adjuster but they all tell me that he has been assigned my claim and that I have to work with him. I learned my lesson, you get what you pay for. No wonder they are so cheap. I can't believe that after the bail out, they all took the holidays off as if they were factory workes except that they left no one in charge to take care of emergencies. Their policy is : you can only have an accident between the hours of 8 am and 5 pm Mon-Fri. They do not work on weekends or holidays, so schedule your accidents only during their working hours. They should have let them go belly up. I am changing insurance as soon as I can get this claim completed. If you have AIG auto insurance, I suggest you drop them and find someone else before you have an accident and go thru what I went thru during my Christmas vacation which was completely ruined due to be left in the dark on the status of my truck.