Dear Sir,
I had cancelled my tickets with booking nos. 1) X2LEJL 2) P83M6G and 3) JDNV6R at Air Asia counter at KL airport on the 9th Jan 2011 and post that followed up with your customer service agent.

I had my holidays booked for 2 week between 2nd Jan to 14th jan and had cofirmed bookings with your airline to fly three of us between Bagalore - KL ( round trip) Singapore - Phuket ( one way ) Phuket - Bangkok ( one way) and Bangkok KL ( oneway). Due to an emergency ( My father got hospitalized and admitted in ICU ) I had to cut short the trip and return home from singapore on the 9th Jan.

I could reschedule the return trip tickets with paying the additional charges however had to purchase fresh tickets between singapore - KL as my flight back home ( bangalore ) was from KL.

On the 9th after reaching the KL airport we met your officials and requested for a cancellations & refund request on 3 tickets which they noted on their system and promised, someone would get in touch via e-mail or call us. Even after a month no one contacted us and hence I reached out to ur customer service unit where I spoke to Mr Khan on this. After following up with him for almost 15 days, he said that the amount can be credited to my account and I can use this to do further travel bookings in the next 3 months. I have been requesting him to refund the amount since I will not be able to travel anywhere due to the situation at my end (My father passed away and in this situation I will not be able to travel anywhere).

I'm writing this e-mail, to consider my request on humanitarian ground and pls process the same and reverse the amounts on my Credit card.

I'm unable to load the doctor's certificate (since it'sin pdf format) for your perusal and consideration. I can mail them across to you if you can provide me with an email address

Looking forward to an early response.