I would like to bring to attention that i was refused to rebook a flight from Singapore to Bali booked 16/09/2009 to 17/09/2009 under the basis it was outside the 48 hour period for changing bookings. As it happens I left Bali to Singapore 14/09/2009 12.35pm and landed in singapore 1610 approx. by the time out of customs and to hotel found that my paperwork for visa was not through and would need to possibly stay extra day in singapore but woould be confirmed the following day.
As it happened I was required to stay and rebook accomidation ( by the way hotel the Park At Clark Queys) were more than willing to assist.
On phoning Air Asia to rebook ticket for myself and my wife I was told could not be done as company policy but seats were available on the 17/09/2009 and would be required to pay for new ticket, the only refund i would receive would be airport tax, trying to explain to Ais Asia that I was still in the air before 48 hour limit did not matter (you acnnot make call from plane??) on asking to talk to the mans supervisor or manager of bookings he refused, so now I am out of pocket by SG $500 and upset to the point that I am trying to find someone to talk to but this information is also impossible to get so I intend to put this matter into the press, the Bali Media, Internet and every forum possible to let people know how unreasonable Air Asia booking system is, and their online booking seats do not work as I requested row 1 E, F on the way to Singapore as I was on crutches with broken leg and that booking did not work either NO HELP AT ALL !!!