I am a frequent flyer of air asia for the past one year to Bintulu and Indonesia and this was the most frustrated incident with air asia. Air Asia and Management are really blood sucker, worse than 'LOAN SHARK'. Th e story is as below:
On 27/5/2010, . I was late in connecting flight QZ 7696 from Jkta to KL due to heavy mist in Palembang. In fact my colleague had earlier taken the innitiative toinform sales office in Jkta airport on the matter but anywhere when I arrived 15 minutes before the take off time, the counter was already closed. It's fair and I didn't blame them for it. The problem was I was put under standby list and paid Rp 2, 000, 000 for the actual amount of Rp 1, 989, 700 on the following flight QZ 7692 at 13:20hrs. I obtained the boarding pass about 35monutes before take-off and while waiting for the staff to issue me the itenarary/receipt, I proceeded to Fiscal counter to declare free tax as I hold working permit in Indonesia. It took me 10 minutes to clearit due to long queue(long holidays from 28/5 to 30/5) but some how the receipt was not ready then. By the time I got it, stamp at immigration counter, I was left with 5 minutes where I ran like a mad dog in order to catch the flight.Somehow by then the flighthas left and the staff recorded my arrival time at the gate at 1332hrs which should be 1322hrs instead. Myquestionis why wasn't any announcement made to those customers who were late as the boartding pass had all customers data in the first place. I returned to the counter but there wasn't any apology and the supervisor commented that it's a NORM here. I was again offered to put in standby list on the following flight at 15:00++ which I spontaneously refused and turned to MAS and purchased the ticket for flight MH 724 at 19:45hrs. No refund on whatever by Air Asia including the airport tax of Rp150, 000 until MAS staff advised me to do so. Why are your staff so CORRUPTED, NO COURTESY AND MANNERS TO SERVE THE CUSTOMERS AND WHERE IS YOUR SYSTEM AND TRAINING PROGRAMME IN ORDER TO MAKE THINGS INTACT. A real bad experience in my life where I spent 17 hours from my staff house in Palembang to my home in Puchong. Air Asia SUCKS!!! Compensate me please unless you feel your staff are RIGHT! Always remenber we are Malaysian with EGO. It's a big shame to AIR ASIA & very high profile Tony Fernandes as MD of the company!