Air Asia
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Category: Travel
Contact Information
United States
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Air Asia Reviews
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Malav Shah
March 2, 2011
Knowledge LEss Boarding Officers
Hi
I Would like to give feed back for your duty officer at Singapore on 1st March 2011 @ 4 for Singapore Airport Terminal 1.
I was travelling through Air Asia with Booking code YCCD4K for Jkt – Sin – JKT .
JKt – Sin --ïƒ Dated 27th February 2011.
Sin – Jkt -ïƒ Dated 1st March 2011. Flight Timings 17.45 from Singapore and arrival 18.15 to Jakarta.
Now let me explain what happen when I was boarding the flight.
1) Your knowledge less boarding officer do not allow me to board the flight because of lack of knowledge (STUPID) of immigration at Arraival Destination at JAKARTA.
2) I Am almost 60 years + in age and I am heart patient even though your care less duty officer without any specific reason did not allow me to board the flight.
3) Your STUPID officer told me to provide the return ticket from Jakarta to Singapore for showing to immigration at Jakarta I was having the ticket for dated 2nd appril for the same even though your officer don’t allow to me board the flight as the Ticket was more than 30 days.
4) Your STUPID officer does not ready to listen anything for the actual or reality of my health and my passport details. As per new regulation the Visa on Arraival can be extended at Jakarta Only and no need to Exit from Jakarta and my pass port caring the same details also as I have come to Jakarta on Visa on arrival on 12th December 2010 and gone out of Jakarta on 4th Feb 2011. So your stupid officer who is knowledge less and care less is wrong on argument for the immigration point.
5) My Return ticket from Jakarta to my onward journey is through Singapore airline and I have one year open ticket if I have got the problem at Immigration Jakarta I would have change the date at Indonesia Port which I can do it easily through phone and internet.
6) YOUR THIRD CLASS rather CATEGORY LESS BOARDING OFFICER did not allow me to board the flight from Singapore to JAKARTA Flight No: QZ 7788 Dated 1st March 2011 due to above non explanatory reasons.
7) I had asked the officer to provide the reason in writing unfortunately they dint provide that also ( MAY BE THEY DON’T KNOW HOW TO READ AND WRITE ILLLITRATE).
8) HOWEVER I have experience of frequently visit to Jakarta and I know better regulations then you’re STUPID/CARELESS/ILLITREATE Officer but due to non support even I have age more then 61 years.
9) I Have Asked them to show such regulation in writing and they were not able to provide the same too because there is not such regulations too.
10) They said they have been penalized SGD 5000 to SGD 10000 by immigration Jakarta due to such mistakes of Air Line. I Was ready to sign the legal paper on stamp paper or bond for my case I will be responsible but again your STUPID/CARELESS/ILLITRATE officer do not understand as usual.
I STRONGLY NEED THE FOLLOWING OTHER WISE I WILL GO LEGAL AGAINST YOUR AIRLINE AND WILL PUBLICALLY PROVIDE THE ABOVE DETAILS PUBLICALLY.
1) DOES AIR LINE IS RELATED TO IMMIGRATION ????? IF YES WHY ALL THE CONTRY HAVE DIFFERENT IMMIGRATION AND AIRLINE.
2) I CAN PROVIDE ALL THE ABOVE PROOF OF MY PASSPORT TO PROVE MY POINTS. IF NEEDED!!
3) I NEED THE SCAN COPY OF SUCH REGUALATION OF AIRLINE WHICH WAS FOLLOWED BY YOUR STUPID/ILLITRATE DUTY OFFICER.
4) LASTLY I NEED TO CLAIM YOU DAMAGES WHICH IS ALMOST 15000 USD BECAUSE OF YOUR SUCH REGIDITY MY HEART CONDITIONS GONE WORST AND I HAD TO UNDER GONE TO DOCTOR SUPERVISION AND I HAD TO CONSULT MY DOCTOR AND I AM DIABITIC PATIENT ALSO I HAD CONSULT THAT DOCTOR ALSO AND I HAVE BLOOD PRESSURE TOO SO I CONSULT ALL THE DOCTORS ON URGENT BASIS AND HAVE PAID ABOVE AMOUNT. I HAVE TO HIGHER IMMEDIATE CONSULTANT ALSO TO HELP ME OUT FOR THE SITUATION WHICH WAS ALSO CHARGED FOR 10000 USD PER HOUR I CAN PROVIDE ALL THIS BILLS.
URGENTLY REVERT ON THIS MATTER AND LET ME KNOW HOW I CAN PROCEED FOR FINANCIAL LOSS TO ME DUE TO YOUR STUPID/CARELESS/ILLITRATE AND RIGID DUTY OFFICER??
BR//
Malav Shah
+62 8979797199
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Air Asia is Racism
March 1, 2011
Aiir Asia is racism
Can you believe this which was happened at KL Air Asia on Jan 29, 2011
1.) Racism
The term and condition are not in Chinese. If you were not English educated, remember to hire a translator (best with lawyer) to read through the agreement prior to purchase. Everyone can fly with Air Asia and bear your own risk if you did not understand English.
2.) Too civilized ground staff / customer service
The ground staff will tell you that your dB (noise level) is too high (not too sure whether there was a dB meter at Air Asia customer service desk) and if you ask for permission to record your conversation with Air Asia ground staff as an evident, they will directly share with you that Air Asia will sue you for recording the conversation. If you insist to record your conversation, Air Asia ground staff and customer service will ask security to “move” you away.
3.) Interesting Price rate
When you ask for rate of same flight at the same day, watch out…. Air Asia customer service might share at least two different rating within 30 minutes.
4.) Interesting flight schedule
Air Asia might tell you a flight schedule that has already been cancelled. Either the computer system or customer service staff was not well train
5.) Friendly reminder to Northern Chinese – Your dB will surely exceed Air Asia dB requirement. So, if you plan to fly with Air Asia, then you better learn how to lower your normal dB.
6.) Friendly reminder to all non English educated human being – seek for lawyer to read Air Asia term and condition before fly with this specific airline. Furthermore, hire a translator as when you experienced difficulty, this person will be the best help to you and your family, and not Air Asia ground stuff or customer service.
7.) Do not trust Air Asia On-line Sales Team
They will say one thing, and the ground staff / customer service will do another thing, which is totally disaster to consumer.
8.) Excellent communication system in case of emergency
When there was an emergency happened, Air Asia ground staff and customer service will ask you to file a complaint at Air Asia website. And they are so helpful to remind you that you have to pay for the hot line.
China Southern Air line has reduced their price rate tremendously from Guan Zhou to KL and Penang since 2010.
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Bikenae
February 22, 2011
Worst services award
My father flew with Air Asia for the 1st time today and being elderly and new to LCCT, my sister requested for the check-in ground staff to assist him with the boarding. They were really obliging and were all smiles on her request. But he was soon misdirected all over and eventually was informed that his slight had flown off early by Air Asia staff no less.
What’s worse. Upon collection of his luggage, a zipper had been pried off while another tampered with. These were all locked in the first place. What an experience with this stupid airlines.
Air Asia may be cheap but it’s useless if it can’t deliver what it overpromises. I now realized that mass may be priced higher, but at the very least it delivers what it says.
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Scopperdiddle
February 16, 2011
No customer service
I will be flying Air Asia to Singapore from Australia in March, I logged on to their website and into the check my bookings area. My booking # would not open up my account, they have a live chat line, got onto that at 8.10 pm and was put in a queue. The time is now 12.36 am, I'm still waiting for the live chat. While I have been waiting I have tried to Email and have called their customer service line and was on hold for 25 minutes before I hung up, I have had a response to my email saying the matter will be looked into. All I want is to confirm my booking, is it in the system or not?. meanwhile I have just checked the live chat again and I'm still in the queue. I will not use Air Asia again for any of my travel needs, Their customer service is pathetic. Air Asia spend big money here in Australia on advertising, but they spend nothing on after sales service nor do they check to see if their website service is in order. All in all a very poor performance, I would not recommend Air Asia to anyone. From a very unhappy customer, still waiting for the LIVE chat.
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Ashish khattar
February 11, 2011
Loss of baggage | BAD EXPERIENCE
I lost my baggage while travel from new Delhi to kuala lumpur on air Asia flight D7 2507
I made a report ( PIR ID BAHKUL11A00669X)
But there is no response.
I'm very upset because I lost some very important documents.
I plan to take a legal action against air Asia.
Ashish
(+65-91695070)
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vijaybihani
February 2, 2011
NO REFUNDS
No reply for refunds after 15 days from air asia.
Sir,
I have mailed AIRT ASIA my complaint and also registered my complain on AIR ASIAS website. After waiting for 9 days for my refund of travelling expenses today i called up air asia call centre of india NO.1860 500 8000 and I spoke to Mr. Mohammad Hafiz (Consultant) of your company, he has asked me to mail my complain to new email address and assured me of refunds at the earliest. I hope the matter will be solved within 7 days or else i have to file legal suit against your company in consumer forum. My previous complaint no. is
Case Acknowledgement - CAS-154056-1586ZG CRM:0001118
Enquiry CRM:0791100.
I have already attached my air asia ticket and stated my spicejet booking no.
Kindly look into the matter seriously.
Vijay Bihani
(mob)+91 9924365635
From: [email protected]
To: [email protected]
Subject: Complaint for issue of fake tickets from your website for 6-1-2011 HYD to KLL
Date: Mon, 17 Jan 2011 13:17:36 +0000
Sir,
I had booked my flight tickets to kuala lumpur on 22-05-2010 for flights on 06-01-2011 from Hyderabad (viz. Flight No. AK224). Booking No. U9NQBI, but i was shocked to find that there was no scheduled departure for the same flight & fake tickets were issued by your company. None of your executives have informed us for any change or cancellation of flights in advance or at arrival, nor there was any of your representative present over the counter of air asia in hyderabad. After fight with the airport authorities they called Mr saiyad executive of air asia. After informing him about our adjoining bookings and several request from over fellow passengers who have to catch a flight to australia he asked us to take flight from Kolkata and for the same booking he confirmed us that the flight operator AIR ASIA will compensate for the flight tickets.
We immediately booked flight tickets to Kolkata by spicejet Flight no. SG 871 booking no. U4QTAQ for which we paid Rs.12496=00.
Being into a service industry, this kind of blunder is unacceptaptable and unprofessional. The amount of mental agony and harassment which we went through because of your mistake i.e to come from ahmedabad to hyderabad to catch a flight spending money for stay in hyderabad and booking for Taxis to catch the flight. again booking a flight to go to Kolkata after harrasment at airport for 6 hours, then travelling for 2 and half hours to reach kolkata and to travel from domestic terminus to international terminus to catch flight from kolkata to kualalumpur at 4.35 pm and reach kualalumpur at midnight where we faced problem of travelling to our hotel.
Moreover we had booked our flight from kualalumpur to penang flight no. AK5354 BOOKING NO. OY4VDG, we paid for skybus at penang 13MYR, but there is no skybus available at penang inyternational airport.
We now ask for the compensation for mental agony and entire amount for the money spent for travelling from Ahmedabad to Hyderabad and Hyderabad to Kolkata. We need your reply for the above matter immediately, failure to this, we have to take legal action and go to consumer forum.For your reference i have attached the flight tickets with the mail. Kindly look into matter seriously.
vijay bihani
Mobile- 09924365635 |
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criminologist
January 24, 2011
No refund of taxes = stealing money
This is the file of Air Asia policy to what ever not to pay a refund of taxes. Legally this is stealing money a criminal act.
AirAsia miss. Syazrina
UK Support ( Air Asia X)
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia
Cc: Ann Perera; Holi Erlambang Soedradjat
Subject: Re:
PLEASE ACT NOW !
you have send 96 malaysia ringit instead of 96 BRITISH POUNDS
PLEASE DEBET pay into m my creditcard today!!!
96 British pounds
(or 532, 63 malaysia ringits myr)
----- Original Message -----
From: AAX UK Support
Sent: Friday, November 26, 2010 4:40 PM
Subject:
Dear Sir/Madam,
Referring to your feedback Please accept our apologies for the late reply.
With regards to your enquiry, please be informed that your airport tax refund is still in process. The amount for refund is GBP 96 because GBP 5 will be charge for the refund processing fee. It will be refund back to your creditcard.
We apologise for the inconvenience caused. We truly appreciate your valued patronage and we
look forward to welcoming you back again soon.
Should you have further enquiries please feel free to email us back.
Sincerely,
Afif
UK Support ( Air Asia X)
AirAsia Berhad
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia
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nsw
January 4, 2011
poor service
booked a ticket online. they said credit card payment pending. waiting to hear from their financial dept. no answer. could not even let me pay with different card. no answer my booking cancelled with out my knowledge. ruin my holidays.
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BRTM
January 3, 2011
STAFF MAKE NOISE
I TOOK QZ 7511 FROM BALI TO JKT TODAY
MY SEAT IS VERY END RAW TODAY
COME TO MY SURPRICE
TODAY THE GIRLS MAKE SO MUCH NOISE
BECAUSE THEIR FRIEND HAPPEN TO BE THERE
AND HE IS ALSO THE STAFF, BECAUSE HE WEAR UNIFORM
HIS HAIR IS VERY PUNCKY LOOKS
PLS TELL UR STAFF
BE KIND
BE CONSIDERATE
TRY NOT TO TALK LOUDLY
ESPECIALLY IF THERE ARE OTHER PASSENGERS ASLEEP
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BO Tan
December 30, 2010
Cancel Booking Without Notice & Money Collected by Air Asia
2 incidences occured within short period.
1st incident : I did a cancellation air tickets due to medical reason with doctor's letter and accepted & approved by Air Asia to refund the air tickets fund in the form of credit voucher for next booking. However, I was given wrong info about the cancellation fee which is RM10 per item (I got 3 items means fee should be RM30 deducted from the refund ticket fare). I was shocked when I called again, another customer service staff informed that the cancellation fee is RM330 and your refund is just RM16. If I knew it in the beginning, I will definitely won't do any ticket cancellation coz it cause me to waste a day leave to get the doctor's letter and spend more than RM50 to call and call their so called premier line (RM1.95 per minute) and always need to wait 3 to 5 minutes to listen to their promo products. Till todate, no reply from the Air Asia, despite of the customer service staff said that she will report to the management. No reply from them more than 2 weeks.
2nd incident: I had make an online booking with Air Asia and money had been successfully transferred to Air Asia for the booking of tickets. I didn't use the credit voucher of RM16 from the 1st incident as it is yet to solve the issue. Upon checking in at LCCT, the counter service staff said my booking has been cancelled. I asked him, why? He couldn't answer me. Then, he said maybe my account has no sufficient money to pay the tickets fare. This is really made me angry, as I remember that I had on the spot checked my account which has been successfully transfer such fund. The Air Asia staff said he can made another booking tickets for me but need me to pay extra after set off earlier ticket fare which has been cancelled by Air Asia. I totally shocked & confused when he offer me that way coz earlier he said my account has insufficient money, how come he able to set off the earlier ticket payment. By right he should collect full ticket fare from me. ?? I feel this staff is trying to chase me away from the complaint by giving what ever reason as long as he able to win the conversation. Due to the tight schedule, I force to take the tickets (without insurance cover) and pay the balance. My ealier booking has include insurance coverage. The flight time is further delayed by 2 hours and ruin up my plan. My unsatisfaction and doubt about Air Asia are as follows :
1) Do Air Asia has ultimate right to cancel customer's booking although the company had collected the payment from its clients?
2) Why Air Asia cancelled my booking without giving any notice via sms, email or contact my handphone?
I had provided all the email and handphone number. In fact, I did checked before I went to airport on the flight day.
3) Why Air Asia does not have any complaint section / dept to handle customer complaint or feedback?
The staff at counter checking has no authority to handle although he said he is the one and only person to talk with but sorry to say that useless and not effective.
4) Shoud Dato' Tony review back his internal structure of staff organisation? Although Air Asia still the most welcome airline and peoples' choice coz cheap, cheap and cheap but nothing.
In long run, cheap has its limitation and people will rather take a reliable airline by paying a little extra.
Reliable is more important than cheap especially in airline.
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