We were overcharged by air asia on upgrade of seats from kl to australia
quoted price was 300 ringets at checkin counter.when we got our credit card statement we were charged in Australian dollars. this meant instead of au$300 for 3 persons we were charged au $900
The only means of complaint we have is by email which they just ignore.
i would love to be able to sort this out face to face with airasia but they do not have an office in Australia.

On 28 May 2010, I took flight AK 050 with couple of friends to Macau. Our flight landed at Macau airport app 10.15 a.m. Sadly, could not find my luggage on the conveyor hence, made a lost luggage report to airasia vide the Macau airport authorities (‘MAA”). Meanwhile, my husband tried calling the airasia customer service hotline but no answer for the next few hours & when he did finally get someone on the line, airasia advised my husband to go to the LCCT terminal to lodge a report…..what the heck, what if my husband was calling from Malacca or Ipoh…what’s the point of having a number to call when they cannot attend to queries on the line??? Having said all that, my husband did drive all the way to LCCT @ 4 p.m. & was told that they had received my report from MAA but still could not locate my luggage. Just told to wait.
Anyway, back in Macau, I received a call from MAA at 9.30 p.m. & told to claim my luggage from the airport. The MAA told me to get an explanation from airasia, apparently the ‘lost luggage’ was caused by airasia at LCCT.
Basically, I had to spend $ to purchase clothings, undergarments & toiletries, pay for return cab fare to Macau airport to claim my luggage & Air Asia did not even have the courtesy to call & apologise or the least airasia could do was to explain what the heck happened to my luggage!!! But this is what I think, they missed loading my luggage at LCCT terminal & upon receiving my report, looked for my luggage, loaded it on the next flight to Macau (arrived at 8.30 p.m.) & just assumed problem solved! How rude!!
Would be good if someone can advise me where to lodge a formal complaint to AirAsia.

I will never forget about this experience in my life. I know the reason that i was use Air asia for many many time is 1st because of they have better rate but it's doesn't mean the staff could be rough to the passanger (Costumer whos paying they salary, no costumer no job it's mean no salary), i really don't have idea why that they did it (maybe because of company paid minimum salary so they gave minimum service too to costumer or personal problem which they brought to professional work area, honestly i just guess).
This is the story, it was arround 26 of february 2010, i have flight from Singapore to Jakarta at 08.45 pm or.. Sin time(i forgot), i was arrived at the airport 1(one) our and 15 min before departure but guess what they already close the checking counter (i should be arrived at the airport 2 ours before but the immigration of this my neightbour country give me problem because of ME is the Indonesian passport holder which they close neightbour country BUT that doesn't mean i want to overstay or work in this really really nice country!!!)
Then after that i went to the table which they call themself Costumer SERVICE (hahaha, , , its a joke) and i asked clearly "Excuse me which checking counter are going to Jakarta?" and She just answer with one of her ekspensive finger direct to the some of airasia checking counter, , , and i ????? i sad again "i'm sorry which counter mom? it is going to Jakarta?" and she just nod. I really upset and i said ok thank you.
i went to one of the checking counter and standing in line for 15 min until i decide to ask again to one between MANY of them(airasia ground staff) "I'm sorry i'm going to Jakarta, , ..(it's not finished)" then he said "Oow Jakarta, your aircraft is taking off already"(He think the problem will be finished when he say that)
I said "Haah!!! OMG are you kidding me?? but it's 52 min BEFORE your schedule, how come the aircraft was take off???"
then he said "ya, i'm sorry i couldn't help you".
Then my housband coming and of curse he was surprise when i said i missed my flight. We went to the costumer SERVICE ask AGAIN, talk, talk and non of them want to solve the problem(they are lazy), we really mad (They said "DON'T BE UPSET, WE JUST DO YOUR FAVOURS") EXCUSE ME!!!
And finally there is one of beautiful arrogance lady who called herself Active MANAGER showed, she is prety arrogance and showed that she has POWER over there, she said to me "DON'T YOU HAVE A MOUTH to ask!!! AIRASIA DON'T TALK TO PASSANGER LIKE YOU!!!..."
I said "I am, I ASKED THIS LADY ALREADY...!!! i still remember that in my ears how arrogance she was with me that time, i am not happy with that and told them to have someone else who MORE WISE than this sh****t(i'm sorry). But it's not over, she TOLD US TO GO OUT!!! and ask them TO CALL POLISH or Security or whatever, , , , (i think nobody wants to call polish that time, and i'm not afraid at all)
Finally, finally, ...God is sent one of wise guy from airasia which at least could solve my problem event if i lost my ticket and buy another ticket for 09.30 am day after that(its mean i should get the hotel)
Really i felt sad for my husband, he was tired waiting until i leave the super nice country and then driving to the border and million thing to do in the office. ~_~..

>what i mean IS...THIS IS part of the service to arrogance to Costumer????
>And i think i paid the ticket with the real money not with the kiss, so it's not free, , , why they said "THEY DO FAVOURS TO COSTUMER??"
>At least don't got the perfuntory worker whos said dumb word like them.

My family and I went back to Miri from KK, it's a afternoon flight 1300hrs something, we dint not take our lunch and expected to take it on flight as we are in a rushing time to go to the airport. the most frustrated thing is that when we are about to purchase the meal, we was be informed that all of the meal was sold out! WTF! it's the lunch time, and they should provide sufficient meal for passengers! and what make me angry is that they serve from the back row and front row, then slowly come to the middle row... By the time, all of the meal was taken by the passengers on the back and front rows. It's really unfair! So, we end up tying our empty stomach for the flight!
U guys should prepare enough food supplies! You set the rules that cannot bring own food and yet you dint provide sufficient meals to passengers! What a good management you have!

Air Asia is one notorious blood sucker!!

I think u all notice that air asia now having a new charged hotline abt rm 2 per minute.
Fine. they say this is to provide better services to those needed only and we still can utilise the existing hotline for booking n enquiries. WRONG, THEY ARE BULL SHITTING!

i called more than 1/2 hour on the 03-21719222, 03-21719333, no body picking up my call. At last i have to call their 600859999. They just force us to call them at their charged hotline!!!(just to suck more blood from us)

This is really not ethical. They should not doing business in this way...frequent changes in time schedule, last minute notice, and now sky high charge for damn customer services. Air Asia is doing worse n worse now.

Hey Tony, u r making money because of us...dun u forget.