Hi Air Asia,

We know you are attempting to become the most un-Australian company of all time and your so close. For starters, your getting above the likes of your competition such as Tiger airways whom have ditched the RyanAir approach due to competing with you as the number one hated airline.

Don't let it phase ya Air Asia, although I see you have gotten a little upset now, I'll lift ya spirits an remind you how ya becomming Australia's most hated. Your keeping at the top with ya customer service skills, good idea outsourcing those skills to non-English speaking employees on fuzzy sounding phone lines. Let us not forget that you wont let the customer call you rather you have to call them, (4 days later) Genius Air Asia!

Your keeping up there by your advertising techniques that get the customers dollar in and give very little out, sorry did I say very little, I meant to say you give back nothing in return. But the main thing keeping you above all others is your options anomoly, why a passenger can change the flight time, change seats, change food, change insurance actually can change just about anything else EXCEPT a name. But what is in a name ay Air Asia?

Just the fact that all those other options are pointless when you can't change the name of your ex-girlfriend because she dumped you. It's alright though Air Asia, because you won't let me change the name, I'll go by myself cos even though it might be a promo flight, it still bloody cost me an arm and a leg but I guess I won't be flying alone because I will be with you, the numero uno un-Australian airline.

Just don't let it phase ya, ay Air Asia!!!

My wife and I booked our tickets at the Perth Airport at 1.45am on the 10th March 2010, with paid meals included, but to our surprise when we boarded the plane on the 11th March 2010, we were told that we have not registered for the meals, despite showing them our paid receipts that clearly written in by Paul the counter-sales person in charge, Aus $14.00 for 4 meals. The flight steward told us that they have limited meals available on board the plane and that we will get a refund when we get back to Perth. He said that they needed 24 hours to prepare the meals on board the plane. So on coming back on the 18th March 2010, we had the same problem again with the flight stewardess as she said the same thing, that our meals were not recorded on our boarding ticket despite the fact that we produced our paid receipts and on the flip side of our boarding printout from the internet she flatly refused to serve us our meals again, saying the same thing that they had limited meals on board the plane. I argued with her about the ones that they were selling and she said that we had to purchased them then get a refund when we get back to Perth.
On arrival, I went straight to Paul the counter-sales person, and I complained to him. He took my only receipt that he wrote out for me, together with the printout of my itineraray and said that he will forward it to his boss Mr. Steve McQueen and he will contact me .
Till now I have not heard from him.
Then I rang 1300 760 330 a lady spoke to me and gave me this email address to lodge a complaint.

MY Booking Number : B5RRLB
Flight D7 2715
Depart: Perth to K. Lumpur Thursday, , 11 March 2010

Return:
K. Lumpur to Perth Thursday, 18th March 2010

What I am asking for is a refund of Aus $14.00, plus one meal purchased on board the plane on the way back for $12.00 issued by a Stewardess by the name of : FA Halishazliffa
H 2354
on flight number D7 2714 on the 18/03/2010
Flight Number: D7 2714
Seat No: 18B
Receipt No: 207031

Please reply me on email: [email protected] OR

Mobile Phone: 0449 6225 41
Home Phone: (08) 9459 6147

Thank you.

I remain,


Your truly,


Kok Lee Teoh

Air Asia offer flights to Manila but actually you land in Clark which if you ask the locals is not even in the same region as Manila and takes two hour minimum to get to get to any of the three terminals that are actually in Manila and does not have metered taxis allowed to enter!!
Scam - Beware!! Cost us $100 US in Taxi to terminal 2 in Manila and we missed connecting domestic flights, even after allowing three hours in between and so had to buy next flights costing $200 us again!! Beware of Air Asia. Deception!!
fourtus

Me and my group not allowed to board because false information and wrong decision from air asia, and have to purchase another tickets more than 3 times than our original tickets.

Is there anything we can do?

Here are our case, and we already send this mail to Air asia but don't have any responds;

My name is HENDRY CHANDRA (1), I’m writing this letter on the behalf of,

1. MR HENDRY CHANDRA
2. MS FATIMA
3. KENZIE LEVI CHANDRA (infant)
4. MR SOESANTO NGADI
5. MS TJU LIE NGO
6. MS SHERLI
7. MR MARTIN SUWANDONO TASLIM
8. MR LIF WAHANI
9. MR ERIK CHANDRA
10. MS FEBY CAROLINE
11. MR KAWIRAHARJA ANDREAS
12. MS MONICA ROSANA JONG
13. MR LEO SOTULIEM
14. MS LENNY KURNIAWAN
15. MR ERWIN SUWANDONO TASLIM
16. MR BUDIMULYONO SUWANDONO TASLIM
17. MS LIAUW LIE PING
18. MS MARDIANA SOEPRIADI
19. MR MICHAEL SUNANTO

This is our case:

1. We use Air Asia for our group trip from Kuala Lumpur to Jakarta on 1st January 2010, 18.50 hrs, flight AK388.
2. We check in before 16.50 hrs.
3. We all only heard one call for flight AK388 to Jakarta, and that is the last call for boarding.
4. We directly go to the boarding gate, but closely separated for immigration process, no more than 2 minutes.
5. We divided into three group; 1. Lenny’s Group (6 people – no.14 to 19), 2. Hendry’s Group (5 people – No.1 to 5) and 3.Sherli’s Group (8 people – no.6 to 13)
6. There are no warning what so ever, from Air Asia Staff who checking our boarding pass before we go to immigration process.
7. Hendry’s and Sherli’s group arrived at 18.45 and 18.47 but the gate are already close. We know it is common procedure for ground crew to assist passengers that already check in but not boarding yet by accompanying so they could board as soon as possible and also checked/called inside the airplane. Because that what happen on our previous flight to other passengers. (For Example : Lenny’s Grandma, namely Nanni Selamet who does not do check in (GVZZLN), but called her name several times in the aircraft (Jakarta – Johor Bahru on December 23rd 2009). While we've done our check-in name was not called. )
8. Lenny’s group that already boarding had informed to flight attendant crew that other group closely separated only a while and requested to wait. (In the plane : Lenny spoke to captain Mr Roland Germania, to wait 5 minutes to raise them, because they already in gate. Lenny says there is a baby. And the captain said he'd help us. And sent crew to help us. Nor Azah finally got off the plane and after a few minutes, she said that the luggage are derived from the plane. Lenny had been confused because she saw luggage were entered into the plane, how come so quickly unpacked from the plane, while they do not know which one their baggage. Lenny finally returned to her seat (23F) and waited for the plane to take off. But it turned out after a while the plane was not also take off, and lenny was looking down, found their luggage was searched for issued. Lenny complain to the flight crew, because they had lied. Did they say that the luggage have been issued but were not at all. And lenny just ask for time 5 minutes to raise them, but airasia wasted half an hour to unload their luggage)
9. at the same time the ground crews informed Hendry’s and Sherli’s group that the plane already closed the door and our luggage’s had been out of the plane. And the Captain Mr. Roland Germania wont allowed us to boarding.
10. Lenny’s group call Hendry’s and Sherli’s Group by phone and informed that the plane had not closed the door, and still not finished loading all the passenger’s luggage. That also means Hendry’s and Sherli’s group luggage’s had false information that says the luggage’s had out of the plane as the ground crew informed.
11. Lenny’s group talked to the captain, and the captain say that he will ask the ground crew to allow Hendry’s and Sherli’s group to boarding.
12. After waiting to be allow to board the plane, Hendry’s and Sherli’s group we have different information that we could not board the plane.
13. after we arrived at Jakarta we find out that flight AK388 delay for 30 minutes, for the process so called taking out the luggage’s. even though it could only take no more than 5 minutes for Hendry’s and Sherli’s group to board the flight.
14. We also find out that in the flight AK388 there are 9 people that have similar situation from the 15.55 hrs flight (QZ 7693), and they also have to purchase tickets for the next flight which is AK388 at 18.50 hrs with very high price. (I have their phone number if you want)
15. At the 20.50 flight (QZ7695) Hendry’s and Sherli’s group have more than 20 minutes delay. With only announced 10 minutes delay and there is no more information until the gate is open at 21.15. Air Asia just announced ‘Apologize for the inconveniences caused’.
16. That lead us to the question, is Air Asia do this on purpose? So we have to buy new tickets with price mote than 4 times from our previous price.
17. Is it fair? When there is a problem, Air Asia only announced apology, but we the passengers must cost tickets based on Air Asia’s wrong decision and false information.
18. Some of us always use Air Asia for the last 2 years for flying. And all of the group members use Air Asia because your good reputation and (of course) low cost fares. But this time we have to pay very expensive tickets, totally RM 8, 114 (booking number M2J2LA and M2DMCG plus airport bag fees) based on Air Asia’s wrong decision and false information.

Regards,
Hendry

Hi..

My case happened on 4th Jan 2009 and until today the problem still havent solved yet!!! It's more than 1 year!!! I had been calling so many time, emails, filled up the form frm AirAsia.com and other sources still no reply from Air Asia.

My husband and I took Air Asia from SIBU to KUALA LUMPUR on 4 January 2009, AK5261, time 0925, and the flight delayed more than 2 and 1/2 hours!!! The flight only off gate on 12.03pm and off ground 12.08pm. We had to rebooked and resceduled for our next flight frm Kl- Penang!

I had spent my time and $ to send emails and called so many many times about my case but until today i still havent got any reply from Air Asia!!!

Here is my ref number: VNF3CF