Absolutely hopeless trying to get a report for bags that had been broken into between LCCT & Singapore.

Insuarance requirement is 30 days from te date of the incident. It's been 2 months now & Air Asia have never provided.

Their Insurance (GO Insure) is a complete SCAM... and their Customer Service is completely lacking.

An Open Letter To Mr. Fernandez,

I am writing this letter of complaint on this website, as I have tried to email AirAsia Previously and had no response.

On Sunday 18th October I received an SMS notifying me that my flight QZ7592 KL to Bandung had been rescheduled from 9:50 to 20:30 on the same day. With two flights departing earlier, I attempted to contact the information number provided to reschedule to an earlier flight. Online changes attract a Rp250, 000 and as the change was a result of AirAsia's schedule change, I did not feel I should have to pay extra! Unfortunately, I think I would have been better off paying the change fee. When I called on Sunday, the call centre had already closed. I tried to contact them again on Monday, only to be put on hold for some 50 minutes before getting through. The Customer Support person was helpful and indicated the appropriate personnel would call me later to confirm the change at not extra cost. Monday passed without a follow-up call. I tried again on Monday evening, but was cut off after waiting for 15 minutes. I tried again Tuesday morning - could not get through. Tuesday afternoon - tried again, only to wait on hold for 32 minutes. Again, helpful staff, but I was put on hold, this time to talk to the personnel responsible for changes. Waited another 15 minutes before being cut off. A total of 52 minutes on an International call. (No use calling the Indonesian support centre - after holding a few minutes there - you just get cut off).

So, after some 2.5 hours on hold on International calls within two days, I am still no better off. My flight has still not been changed. What to do?

Yours in disappointment,

Henri Bemelmans
Bandung, Indonesia

This is an email i sent to [email protected] on 4th April 2009, and until today, i have not received even 1 reply from them..
"I have book a group (4 pax) ticket on 16th May 2008, from Miri to Bali transit through Kota Kinabalu. Unfortunately, the flight was cancelled. I went to Miri Branch AirAsia office on 9th August 2008, looking for refund.

Overall, i have requested for 5 refunds (booking no.: WSEDLA, PLTNCF, FW4YDD, BQGCAD and HQ2DCF). As at today's date (23rd July 2009), i have only received 4 refunds.

I have been in and out from Miri Branch AirAsia office regarding this matter, for uncountable times. Surprisingly, i had been told that the refund have actually credited into my credit card account, but i did not received.

After that, i brought all my credit card statement which i used to book the ticket, to show to the officer in AirAsia Miri Branch, but, the answer i get was, AirAsia's Finance Department had just moved to Thailand, and i have to wait for reply from them, once they reply, the office in Miri will call me up.

Unfortunately until today, i have not received any phone call and refund for my request. I am really curious what make it took so much time to proceed such a small matter?"

And yet, yesterday (22nd July 2009), i went to Air Asia office AGAIN, when i ask the officer, he just said, he will call me up for updates.

What a dissappointed working attitude!!
What should i do?

My booking no is ZDB5BT, My flight from Kuala Lumpur to Phuket No AK828 at time 12.45pm was delayed to 15.35pm.Many passengers were furious including me.Because its jeorpardise our plans and schedules.Meanswhile our return flight AK829 at time 13.25pm delayed to about 15.30pm.I am writing in to claim compensation for the delay.
I hope to hear from you soon for the compensation.


Regards,
Sharmaine Chong

My booking no is ADFQBN, My flight from Kuala Lumpur to Phuket no AK828 on time from 12.45pm was delayed to about 15.35pm.Many passenger were furious including us because its jeorpardise our plans and schedules and every looks tired.Im writing in to claim compensation for the delay.I undersstand air asia will compensate us wit RM200 voucher.Ihope to hear from you soon for the compensation.


Regards,
Sharmaine Chong