Booked a return ticket back to KL from Abudhabi on 27 Feb 2010, got to know thru Facebook that the flights from Abudhabi will be cancelled permanently. Called the local call centre in Dubai and was confirmed the above, later recieved an email stating the same and can apply for an refund if required. Replied asking for the refund. Recieved a confirmation mail for the refund and would take atleast 2 months to be processed.
After a few months followed up as there was no refund. Was replied stating that it is already refunded. Checked the account but nothing. Replied again with a copy of the same but no reply since then.
Followed up Many times thru emails but still waiting till now and it is more than a year.
Absolutely could not believe it.
Hope this mail reaches the respective authority????
I only wish to have my refund and will not thing again going back to Air Asia.
Thank you for this oppurtunity...
Bala
Air Asia X
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