Air Berlin

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Category: Travel

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Germany

airberlin.com

Air Berlin Reviews

JDWest June 24, 2010

Customer Service

I travelled with Air Berlin during the volcanic ash crisis and while the flights themselves were absolutely fine the customer service on return has been absolutely appalling. They have been trained to lie about entitlements in the hope that passengers will give up on claiming accomodation expenses despite the German EU regulator (LBA) clearly stating they are responsible for this. To me I am appalled that Germany's second biggest airline is not willing to respect the EU passenger regulations.

Guenther Schauer June 9, 2009

one way flight to Bangkok

bought a ticket online for a friend. she went to the airport on time. Airberlin wouldn t let her on a one way fligth to Bangkok claiming ..without a visa they can not take her..I flew myself on the same day and had no troubles at all to check in with another airline. I was told to buy a return ticket which they will refund and go on with the next flight..still they refused to take her again. ...the lady at the munich counter didnt charge me the change fee of 50 Euros, my fault ??
so I had to buy a third ticket for the next day. and the person I bought the ticket for had to stay at the airport..sleepless.

Airberlin refuses to give me a refund.

Never fly this airline again..only troubles