The complaint forms are so complicated that they're impossible to navigate. I want to complain about the handling of my baggage on an Air Canada flight from Vancouver to Heathrow. I'd also like to know why your meals can't be as good as Rossiya's; one doesn't normally hold up Russian services as exemplars of good practice !
David Powell-Evans
16 Devas Road, London SW20 8PD
[email protected]

Air Canada lost my luggage on flight from Toronto to Boston on April 19, 2011. Their luggage claim person in Boston was professional and took the claim quickly. Since then it is nightmare, their web site shows no update. The call center is answered in India by clueless people. When you ask for a manager they say a manager will call back but no one ever calls back. It is obvious the company just does not care, they will never have my business in the future.

BEWARE!!! Never book a flight with Air Canada - they have fine print which allows them the right to inconvenience you by cancelling the flight that you have confirmation for and paid for many months in advance. And they have the audacity to tell you that you agreed to this even though you have never ever been shown the fine print. They will not pay for your hotel because it is your problem (according to them) that you are now being shipped to your destination a whole day before your tour begins. They do not care that you now have to take an extra day off - because that again is your problem. The WORST customer service managers, agents, airlines. Of course the employees are going to be about as good as the airlines. NEVER EVER SUPPORT AIR CANADA.

My reservation code is PMZK4M... I had recently done a change in schedule time in one of my fligts, leaving the 14th of February from Toronto to Winnipeg. I had call a toll free number in mexico, they did the changes and told me to cancel $80 at the local Air Canada office in Caracas, I´m traveling with an infant who does not pay for a ticket, so at the 0800 number the told me he does not pay the penalty, but when i arrive to the Air Canada office in Caracas they charge me full price for my infant, who does not have a sit. This is very inconvinient if i would have the correct information in the first place i would not have done the change, plus just yesterday i get phone call that my flight has also being moved up day. I have being on the phone with the two agencies in mexico and caracas and none is giving me a starightanswer. This is ery frustrating.So if i could please get a call back my phone number is 011582122434820 or a reply to my email [email protected]. I¨m also planning to buy a ticket this afternoon for my boyfriend to fly with you guys, but i´d like this solve before i can go ahead and do so. I travel at least once ayear with your Airline. Thank you Marta Muller

I thought KLM is one of the worst outfits gracing our skies (well, I am excluding US airlines, of course), but I have since discovered that AIR CANADA is by far the worst outfit disgracing our skies. It is basically a very much incompetently run outfit with no concern for its customers. Its customer complaints people churn out message after message generating platitudes explaining why its failings are 'acts of god', 'bad weather', 'name your preferred excuse of the day'.

I failed a few weeks back to get to Hong Kong because 'weather' supposedly prevented my flight to Hong Kong from leaving. It goes without saying, plenty of flights left my airport, despite the 'weather', but hey, AIR CANADA's excuse generating software is routinely up for some unintelligible explanation or other. According to its excuse generating software (presumably sent from an overseas based excuse generating computer) 'bad weather' permitted flights to leave at 6 am, and at 8 am, but the very same bad weather prevented the 7 am flight from leaving. I live in Kingston, it's a small airport and really only one type of small commuter plane from AIR CANADA stops by here. It goes without saying that their explanation is utter bollocks (utter bollocks is a short for 'AIR CANADA customer disservice department's unintelligible explanation').

A friend tried to leave on AIR CANADA for an overseas trip two days ago. The weather was actually really bad, and one would have expected the flight to be canceled. AIR CANADA operates another dysfunctional 'service', one in theory at least informing people (NOT) about flight cancellations. So, he calls em up and asks whether his flight is still scheduled to fly out that day. Dutifully AIR CANADA 'informs' him that his flight is on time and that he should go to the airport. Upon arrival there he's told that there were NO flights that day, due to the bad weather. So, he had to scramble last minute to catch a train to Toronto's airport to fly from there. Reimbursement for the flight not operated? Reimbursement for unnecessary taxi fares to the aiport based on AIR CANADA's advice (ie we are flying)? Of course not. The only thing AIR CANADA is truly good at is a prompt response saying 'weather related' or 'act of god' (the airline's standard response should, of course, be: 'due to our incompetence'). So, my friend got an 'act of god' response in lieu of an explanation for why the airline dragged him to the airport when it hadn't operated a single flight from that airport on that day.

On another flight to the Caribbean that I mistakenly booked on AIR CANADA they expected me to purchase meals (in coach class), even though the flight was about five hours long. Surely there should be some limitations on corporate greed...

My advice, avoid booking AIR CANADA at all cost. I won't be boarding its planes again. My idea about boycotting particularly bad airlines is to boycott them for a period of, say, five years, hoping that either they'll be bankrupt by then and out of business, or replaced by a more competently run operator, or that they'd have improved their operations to such an extent that they'd be given another chance. So, AIR CANADA, come January 01, 2012 I might reconsider you. Hopefully though, there is an alternative carrier available to me by then.