Like many others I had over 100, 000 points stolen from me by Air Canada due to inactivity on my account. Thank goodness I had redemmed about 250, 000 points about a year before that or I would call it grand larceny.

As you can imagine with 350, 000 I did a bit of travelling over the years and tried to stay loyal to Air Canada to rack up my points. I had a couple of years of relative flight inactivity due to changed job responsibilities which is why I went inactive, but I have been flying again for a year now and avoid Air Canada like the plague but a couple times there was no avoiding it so they got my business grudgingly.

Once in a while I go on-line looking for a class action lawsuit to join which lead me to this post so if anyone else knows of one please let me know ([email protected]).

Air Canada if you read the complaints, I want my points back. I cannot believe your executive team thinks it is a long term winning strategy to rip off your most loyal customers. The more loyal we have been, the more you have been able to take. I cant think of anyone other than Robin Hood who made a good name for themselves by stealing, or perhaps Robin works for you now so you felt justified?

On Sep13, 2008, I booked two round-trip Air Canada filght tickets which are Vancouver--Toronto Oct 10--Oct18, 2008 . On Sept. 18, 2008, Air Canada announced that in response to decreasing fuel prices the airline is incorporating fuel surcharges into its advertised base fares on North American flights. However, Air Canada refused to return fuel surcharges $189 to me.

I arrived well over two hours early for return flight from Toronto to LAX and checked in. Despite having chosen a seat during my internet ticket purchase, no seat assignment was printed on my boarding pass. Ticketing and luggage matters were handled smoothly initially. Well before boarding commenced I lined up to receive seat assignment, but the single agent handling all pre-boarding matters was so busy with phone calls, etc., he required 40 minutes to service only the 8-10 passengers ahead of me. Consequently I was only assigned a seat at the very last minute-after standing unnecessarily in line-and boarded. I received a window seat but needed an aisle seat since I must use the toilet frequently.

During the flight an attendant handed me a message stating that my luggage was not aboard the flight.

1. The boarding agent did not call for assistance, thus not only delaying the flight's departure, but the flight attendant then lied about the reason for delay in his PA announcement upon takeoff.

2. The boarding agent had every reason to know that the luggage of last minute boarders would not be loaded, since security requires that flier must be boarded-or at least have a seat assignment- before his luggage will be loaded.

3. Since the boarding agent was so far behind, many other passengers had their luggage withheld, yet no steps were taken to augment the sole clerk at the lost baggage office at LAX, thus increasing delays for passengers since registering a lost bag is a fairly lengthy process.

4. The in flight video was screwed up from the beginning but it took the crew 30+ minutes to realize it and initiate a lengthy re-boot. When AC's video is not functioning it is maddening to deal with, since there is not indication that it is mis-booted. It simply acts as if it should work, but doesn't.

5. Only 5 minutes before boarding the agent announced that the purser was not given change for on board purchases. At this point it would have been impossible for passengers to race 100 meters to attempt to get change. It was simply idiotic.

6. Please send me proof that these obvious, structural deficiencies have been corrected... i.e., that I am not wasting my time writing to you.

Thank you.

Once again They have ripped us off of 112, 000 points. They claim to have notified us but don't have my wifes e-mail address!. And with a smiling face they still want our business?

In March of 2008, my beloved brother-in law passed away and the funeral was in Miami. tickets were full price and the total for just two of us was almost $2500.00. Had I had a wife and a few more children, you do the math.
The plane was virtually empty.
There used to be a policy in regards to deaths and sudden bookings but my understanding is that Air Canada no longer does this, period.
I find this deplorabel. It is bad enough to lose a loved one but to have it cause use substancial financial pain that is unwarranted makes the entire incident a hundred times worse.
If this is in fact getting to Air Canada, I would like a large portion of my money re-imbursed. You can find the details of his funeral by googling "Jack Levine, obituary and Miami Herald."
Sincerely,
Barry Rich