I had purchased a ticket on Feb 20th on Air Deccan. I had to cancel the ticket as my travel plans changed. Air deccan issues a credit voucher, which can be used for future travel. Unfortunately, Air Deccan did not honor the credit voucher.

I was trying to book a ticket through air deccan website. Due to some technical problems the ticket was not reserved but the amount was debited from my credit card account. Now when I talk to Air Deccan people they say there was no such transaction but I can see clearly in my credit card statement. When I talked to my credit card Bank, they say they have issued the amount to Air deccan. Now when I try to give the reference number to Air Deccan refunds section, I never get a connection to their customer service representative. They are always busy. There is no proper response from the managers.

I had booked this ticket on the Internet on 23rd.

a. Since I am unable to take this sector I requested for this to be rescheduled to HYD-CHENNAI on 30th April and Chennai-HYD on 1st May.
b. The airlines staff Ms. Haripriya states I can only take one sector.
c. This is not as per agreed terms which states that I can change sector or route. Their claim is that I can only take a single sector.
d. I was agreeable to pay the re-scheduling charges as mentioned in the ticket.

So neither are they agreeing to reschedule as desired and nor refunding me the fare. This is gross harrasment of customers and cheating them and making money. They image of peoples airline they portray is totally misled. I will never travel in Air Deccan and will also recommend others not to travel.

I booked a ticket on Air Deccan to New Delhi in January this year. However, upon calling to the air line to verify my ticket I found out that the flight got canceled. They offered me to fly the next morning, which I could not do due to other arrangements I already made. I decided to cancel the ticket, and book something else. I canceled the ticket and they assured me that the money would roll back within 5 days. It has been 4 months since that and I still don't have the money they promised.

I called numerous times but it's impossible to reach their refund department. I even wrote to them, but to no avail.

Here is my whole story which i posted on their website:

Day1: Nov1st 2007

9 days before the actual flight, air deccan begins the first

humiliation by sending an sms to my dad's cell phone (NO OTHER FORM OF

COMMUNICATION FOR CANCELLATION OF FLIGHT). There has been no attempt

to tell the customer about the cancellation, imagine if the SMS was

unread, it would have been havoc for my dad's job and mom's plan.

Imagine Reaching at the airport thinking of boarding the flight. But i

suppose Air Deccan does not care. Anyway i had to buy other tickets

for my parents and i ended up paying 150$ extra, all because of Air

Deccan, which i suppose you don't care according to your terms and

conditions.

Week Following Nov 4th: With the refunds department my experience has

been dismal which is aggravated by the air deccan help line numbers

available on web. i tried to contact refunds department with no

success by the number given on the web. I have records of all the

conversations (unsucessful and successful one in the end). I wasted

about 25-30$ on phone (note that the refund amount is about 150$).

Then i get an idea to mail air deccan for refunds and it is worthwhile

noting that refunds department responded asking me to wait for 14

working days. There has been no response even after 21 working days, i

tried sending a few more mails but nobody wants to respond as i

suppose they dont care anymore (or for me "Air Deccan does not care

anymore"). Anyway with some muscle power on phone, I was able to get

some phone numbers from Ms. xxxx at reservations which after one

trial (xxxx at IT) led to Mr. xxxxx and team. Mr. xxxx

sounded very diligent and has convinced me that i will have

refunds before coming Monday which is Dec10 2007. The customer has no

choice but to believe his words as he said before "refund in 14

working days". So i will wait until Monday and feel at the end of it

that "Air Deccan does not care".

My experience with Air Deccan gives me a feeling that Air Deccan is

not a organization but a company run by individuals who lack

commitment to the mission of Air Deccan. And if this not true then Air

Deccan is itself company without policy or mission.

I would like to know why it took more than 14 working day "policy

commitment" for refunds. If according to your policy i am not eligible

for any extra claims for flight cancellation by air deccan. I need

to know how much extra compensation i am eligible for not meeting the

14 day policy commitment for refunds on your part. If you are not sure

about your flights, then you should collect money at the time of

check-in especially given your inability to return funds in time. I

am looking forward for an answer which should cover all my concerns

not only refunds.

In brief i want answers to following questions:

1. External agency which certifies Air Deccan for customer care (Any

ISO standards)

2. How do you make sure that you have reported customer about flight

cancellation.

3. Level of difficulty to apply for refunds for a flight which is

canceled by air deccan (you should make the life of cancelled flight

passengers easier, rather than making it more difficult.)

4. Your inability towards refunds in a given time frame

5. Your inability to answer customer queries

6. Compensation for my additional costs incurred in inefficient refund procees

ALSO PLEASE LET ME KNOW CLEARLY, MY ELIGIBILITY TO THE ANSWERS OF

ABOVE MENTIONED QUESTIONS. IF YOU THINK I AM NOT ELIGIBLE TO KNOW THE

ANSWER, PLEASE PROVIDE AN EXPLANATION.