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August 13, 2008
Fraud and scam
Some transactions are reflecting in my credit card statement which was not used by me. I raised a complaint with HDFC about my ISSUE.. The transaction are:
25/07/08 Air Deccan BNG IN-3399.00
25/07/08 Air Deccan BNG IN-3299.00
25/07/08 Air Deccan BNG IN-3299.00
25/07/08 Air Deccan BNG IN-5275.00
06/08/08 Air Deccan BNG IN-5325.00
Merchant Name : AIR DECCAN BNG IN
Regards,
Mayur.
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June 19, 2008
Terrible service
I booked 2 tickets for 06May2008 08:55 to Mangalore through Air deccan. I canceled it when there were more than 5Hrs for the flight as per the refund policy stated. Its Jun19th today and the money is yet to reach me. I have called up the customer care at least 7 times. Everytime i call them they place me on hold and never get back to me.
Today they say that their systems have gone wrong so I wont get the money back for another month. Isn't there a penalty to be paid for troubling people like this!
And yes, I will never set foot on Air deccan again!
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May 19, 2008
Non refund of tickets!
I had booked tickets from Jamshedpur to Calcutta in Air Deccan flight 588 on 4th April. The flight was cancelled by Air Deccan for some flimsy reason. I was assured by the Call centre executive that my amount will be refunded within 14 working days. However nothing of that sort has happened till date.
I even called up Air Deccan refunds department and spoke to Mr Suresh and Mr. Ishwar. Each time I was assured that refund would be done in next 3-4 working days but no refund has been made. Every time I have been given a false assurance by these refund officials.
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April 27, 2008
Refund not recieved
I have booked a round trip to bangalore from delhi (ticket number 6777573). I have also requested the cancellation of this ticket as there is a change in my schedule. Despite of recieving a reference number against the cancellation, I have still not recieved the refund. whenever I contact the customer care centre, they assure me that it will be done in a week's time, but I am fed up of their false assurances. My reference number for cancellation request is 132880. Kindly take a note of this matter and roll back my refund at the earliest.
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March 27, 2008
Money refund
This is with refrence to my ticket(PNR No-DA09250113) on 12th april (Booked On-04-Feb-2007 9:02 PM) from hydrabad to delhi, which i have canceled by making a call to customer care devision.I have been ashured that it has been canceled and my amount of Rs/-2271 will be refunded back to my credit card.Till now i did't get my money back.
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December 14, 2007
No refund
I tried to book Air Deccan ticket on 28/10/2007 for traveling from Rajkot to Bombay (Travel date 30/10/2007). I tried to book two times, but both times I was informed that, process is incomplete. But they debited two times from my credit card (Rs.3049 X 2 = Rs. 6098.00). On 28th October I purchased ticket from Air Deccan Cochin airport office by paying cash. I was calling Air Deccan and sending mails every alternate day. (Case no: # 110396). Some times they say it is under process. They are not able to say when they will be able to resolve the matter. They dont send any emails also (Other than automated acknowledgements). They gave two telephone numbers (9900822190 and 080-41585225), one is switched off, another is not picked up !!. Really bad service from Air Deccan. They care a damn for customers. Regulatory authorities should act immediately and those who delay refund should be penalized. They should be made responsible for paying interest not Bank rate, but charged by Credit card companies.
Jessmon Joseph (09447174490), [email protected] |
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November 23, 2007
regarding not refunding amount of cancelled tickets
i had booked 3 tickets from delhi to ahmedabad for 22nd nov,2007 by the flight DN 734 of air deccan by make my trip.com and payments were made by credit card. tickets were by the name of dr manish agrawal, dr manish goyal and dr varun monga. original flight timings were in morning 7:30 am which were re-scheduled to 10:30 pm in night. this was'nt conveyed to us by anybody,and we came to know about it only on 20th nov by chance through other sources,which led to a lot of inconvenience.
in fact, i had to cancel my entire trip.
now i got the tickets cancelled on the call centre of deccan and i was told that a cancellation mail would be sent to me and i would get entire amount refunded and it would be credited back to the cedit card used by me. the amount has not been recieved yet,and they do not entertain my query very properly on the call centre.
kindly suggest some method to get back this huge amount.
P.S. - my PNR no was 4559623
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November 18, 2007
cash payment
TO WHOM SO EVER IT MAY BE REFFERED
WE ARE LIVING IN LUCKNOW, UTTAR PRADESH, HAD AN URGENCY TO MOVE TO MUMBAI AS A RESULT WE FOR MOST CONVENIENT AND ECONOMICAL ROUND TRIP DELHI -MUMBAI
ON THE INTERNET('COZ OTHER FLIGHTS FROM LUCKNOW DIRECTLY TO MUMBAI ARE COSTLIER AND WE DECIDED TO FIRST GO TO DELHI AND THEN BOARD THERE). THE FLIGHTS WE FOUND WERE DN-659 (DELHI-MUMBAI AT 5:45 AM)FOR 21 NOV. AND DN-660(MUMBAI DELHI AT 8:20 AM)TO RETURN FROM MUMBAI ON 25 NOV. 2007. AS WE DONT HAVE CREDIT CARDS SO WE WENT TO YOUR COUNTER AT AMOUSI AIRPORT, LUCKNOW AT 15:00 'COZ YOUR COUNTER OPENS AROUND 14:00 HRS.(as we had previously went there in june 2007 at 8:00 hrs and no one was there to attend us till 13:00 hrs as a result we had to board sahara ) FIRST OF ALL THE TOTAL COST WE CALCULATE WAS 7998+5398(RESPECTIVELY) = RS. 13396 BUT THE PERSON ON THE COUNTERTOLD ITS RS. 14700, AND WHEN WE TOLD HIM THAT WE ARE PAYING THRU CASH HE REFUSED TO TAKE IT, AS A RESULT WE HAD TO TAKETICKETS OF AIR INDIA WHICH COSTED US 18220.
THIS IS A HUMBLE REQUEST THAT SOMETHING MUST BE ABOUT THIS 'COZ THIS CAUSES INCONVENIENCE TO THE CUSTOMER AND ALSO DEPRESSES THE POSTION FO THE COMPANY.
THANK YOU
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October 29, 2007
Cancellation of flight
Five persons have booked a round ticket from your flights It follows as
(i) TVM to Delhi
(ii) Delhi to Ahmedabad
(iii) Ahmedabad to Hyderabad (4400655 flight schedule 30-10-07 at 11.40hrs)
(iv) Hyderabad to Chennai (4430301)
(v) Chennai to Trivandrum (4430450)
Of the above you have just called us and conveyed that you have cancelled the flight schedule Ahmedabad to Hyderabad by y-night as asked us to get refund. If so how we can get other connecting flights? I find v. inconvenient to me also rather poor management on your part to inform during 11th hour and half way through our program.
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October 11, 2007
Do not fly by Air Deccan!
My flight was canceled by the company itself and was not given any refund when asked well in advance, that is immediately after I received sms from Air Deccan saying my flight has been canceled. Customer service of Air Deccan took me weeks to reach them and I had to be in queue for hours even though my waiting number was one when called at 9am. When contacted the customer service they said money has been refunded. Fact is, its been more than two weeks now and I have not got any refund. Bottom line, Air Deccan is a pathetic airliner with poor customer care service with equally worse in flight services. Overall Air Deccan is poorly managed airliner without any business ethics and pathetic service with arrogant staff. Never fly Air Deccan!
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