My wife after traveling alone with a 16month old infant from Delhi to Calcutta on a Air Sahara flight was continue her journey to Agartala on Air Deccan Flight No 571. She went through all security checks at the Calcutta airport and was scheduled to board the flight to Agartala. However she had to go to the washroom for about 10 minutes to get the baby diapers changed and to freshen herself, after which returned to her seat and waited for the boarding call.

After a long wait beyond the flight time she inquired about the delay. To her horror she was rudely told that the flight has already left and announcement for her was made. On inquiring how that was possible the staff spoke arrogantly to a already nervous and crying lady with a child, she was also told that the ticket was cancelled and she can come back the nest day with a new ticket to board the flight to Agartalla. She was taken to a room and mentally harassed with rude and arrogant behiviour (Which she incidentally went by Indian Airlines the next day without any refund)

I highly object to this careless attitude of the staff

· They did not bother to do a check to find where a mother and child could have disappeared, as there were only a 10-15 persons for the flight.
· A check of the washrooms, which was a logical place for the duo to be, was not done.
· Even after their return to the waiting area, no further enquiry was done to find out what happened to the missing passengers, till my wife went enquiring about the delay. (Isn’t missing passengers a security threat issue)
· What if the person was deaf and disabled, what then? Do the management have any protocols for passengers with spatial needs.( if they existed then this would not have happened.)
· The agony and rude behaviour that was melted out to my wife, I too was a listener over the phone as they refused to speak to me in spite of repeated pleading of my wife to speak to me. (Not that I could have helped but could have understood the situation and made arrangements for her stay for the night in Kolkata.)

Air traveling was a mater of pride for most, but if in the name of cheep tickets if one has to go through such cheep talks then we would prefer to pay more and fly carriers who value self respect and give dignity to its valued passengers.

I close my letter with the hope that the guilty staff at the Calcutta airport and the duty manager should tender an apology to my wife. i intend to take the matter to the highest level in the ministry.

This is to inform you that i had booked tickets for myself and my family members from kolkata to Bhubaneswar on flight no DN-642 for 17th march 2007 PNR no DAO9240055. But due to some reasons i had canceled all tickets on 09/03/2007 at kolkata airport counter of air deccan and was assured that the refund will be made in a fortnights time. Inspite of this i also had called at their customer care no 080-39008888 and got the cancellation PNR no 1548568 along with refund request no 71256. But till date i have not received anything i therefore request the authorities to please take care of my ticket money refunded shall be really obliged.

Thanking in anticipation,
Sunil kumar mohanty.

I booked a ticket through internet having ticket no. 2103069 on 29.4.2007. But due to cancellation of my program, I had to cancel the said ticket on 2.4.07. After that I have sent several reminders through mail for the refund. In addition, I have sent a letter by speed post to Captain Gopinath. I have provided all the details required. But I have been provided only the refund case no. 67614 but no refund made yet. Customer care executive is also not reachable. I have tried thrice- hanged on the line for more than 15 minutes in each occasion but all in vain. Now, I am worried that whether I shall get back the refund amount or I have to think that I have been pickpocketed by Air Deccan. I don't know how such a pathetic company is still surviving on this planet!

I booked a ticket on Air Deccan flight from Pune to New Delhi (25/01/2007). The flight got canceled due to some operational reasons...

I had to fly to Delhi, to get operated the next day. The only options they gave me was to fly the next day (not possible for me) or cancel the ticket and take another airline. I took this option...

At the airport-counter, the cancellation status was "under processing" for my ticket. They assured me that the money would roll back within 5 days. Till date (11/05/2007) that has not happened!

I called their customer care lines.. and after long waits (30 mins +) I was told that they only handled bookings. Refunds would be handled by another dept.

Even after numerous mails, i have not got any response from them. I do not know what to do.. Only thing i get from them is a CC of their internal mail reg my case saying the PNR is not verifiable...

I have even written in the reader's problems column of major newspapers.. still no response from them...

I Booked an Air Deccan Flight from Hyderabad to Goa on 1st March 07. The Ticket number was 1626418. UNFORTUNATELY::: I booked Air Deccan as there is no Direct flight to Goa from Hyderabad.

I was 5 minutes before the check-in time provided on the ticket (i.e.: 30mins prior). But the Illiterate guy sitting at the counter did not allow me or my wife with the boarding pass BECAUSE his watch showed 28mins and he Blindly argued with me that all of us standing at the counter are lying and our watches had time set with 5 to 10 mins late... CAN YOU GUYS BELIEVE IT...

I requested to talk to the Higher Authorities available and the answer we got was everyone was busy as the Flight is taking off... Numerous times I have tried to call the Air Deccan Call Center but it never gets connected...

I Submitted the Tickets at the Air Deccan Counter at Dambolin Airport (GOA) and requested to cancel my return tickets and informed that it should be a complete refund... Answer I got was: the Server is down... I don't understand ::: Why is it that Air Deccan Always has its server down...

After waiting for almost 2 hrs and constantly trying the call center number the lady at the counter accepted the ticket and confirmed that it would be canceled... HER NAME IS: SHENA, Number : 2542379 (Goa Airdeccan Counter )...

I did not receive my refund so I kept trying the call center number and on 3rd April '07 , I got connected: Spoke with ARUN (arunka via RT" <[email protected]>): He gave me a Case number : 67061... Confirming that the Full refund would be done within 20 to 25 Days.

Today is 16th May '07... WHERE IS MY REFUND??? CAN SOMEONE HELP ME GET MY REFUND BACK FROM THIS CHEAP, CHEATING, IRRESPONSIBLE, PATHETIC AIR DECCAN AIRLINE COMPANY...